Austin's Best Choice for Auto Repair

Austin Automotive has worked on two of my vehicles and both times they were nothing less than amazing!!! Professional,honest,timely and didn't even roll there eyes with my saying that Google "says"!!! I highly recommend them and I will be a customer forever!!! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 8/1/2019Thank you Linda! will pass this on to Andy. Read more

Did my alignment here. Gave me this edgy feeling like being at a used car lot though & called my vehicle a Frankenstein before looking at it when I first walked in. It's an 80's Toyota 4x4 so yeah, not your typical Dodge Dart oil change I get it. He did not offer me any additional services which is good imo but I was also getting an alignment in the last hour of the day so all the time we had needed to go towards that. I offered to let them keep it overnight. The older tech seemed well versed & explained in great detail the nuances of the job. 4 Stars because not impressed enough to try them again for my next needs but slid me in the last hour of the work day & tech's knowledge was on point I could tell. Almost minused another star just because they took another job in at like 4:55 when I was checking out & not only did he check her in before getting me out, those poor guys in the shop looked like they had a long day & it was time to go! These are all just my opinions. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 7/26/2019Thank you Jeremy for the review. I jumped the gun on the "Frankenstein"comment before we looked at the vehicle, since we see similar older Toyota trucks that look like yours. It was pretty cool how much of the vehicle was original and the amount of work you did on the vehicle yourself. Matt, the technician that worked on your vehicle, appreciated the shout out in the review. Matt ishoping you got those rear brakes re-adjusted, since he had such a difficult time trying to roll the vehicle back and forth during the alignment. He also wanted you to know that he isn't paid hourly, so he needs to work on as many vehicles as he can to get paid. Our ownership also requires us to take vehicles in right up until we close at 5:30pm. If it had been my choice, your Toyota truck would have been our final vehicle of the day on Saturday and I would have told the techs to go home early. I truly care about my fellow employees and want to take care of them always. My employees are like my second family due to the amount of time we spend with each other on a daily basis. Sincerely, J.T. Matteson Manager Read more

I hit a curb and caused more damage than just a flat like I initially thought. Austin Automotive Specialists was honest with me from the start, explaining what exactly happened to my car. They told me my car wasn't safe, and they suggested I put a claim in with insurance. This was my first time to do so, and it was a bit overwhelming. Mike, the manager, helped me every step of the way. I can't thank him enough for making it an easy process. Once insurance approved everything, my car was done in a few hours! I would definitely recommend this place to anyone looking for honest, quality car service. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 7/22/2019Thank you for your review Abby. Glad we were able to help you out. Read more

Always pleasant, helpful, kind and fast. Austin's Automotive Specialists at William Cannon always provide quick and courteous service.

I would recommend the team at Austin's to anyone looking for auto repair or auto body services. We were having some trouble with our tires and happened to pull into the shop while waiting for AAA. The store manager helped us out with advice and assitance and we weren't even paying customers! They were generous with their time and genuinely looked out for our best interests. Customer service doesn't get any better than that.

So, many years ago, I worked for this company. Johhny was a consumate boss in the best possible of ways. He pushed honesty, kindness and understanding. He demanded that we never take advantage of any customer, ever. Fast forward roughly 15 years. I have a friend that had brake problems with her car. I suggested she take it to Austin Automotive Specialists. I did this because I knew that even after all of these years "My boys" would not lead her down a bad path. I was not disappointed. After several weekes of dealing with a questionable mobile mechanic, Austin Automotive Specialists fixed her car in under 8 hours. Not for the THOUSANDS of dollars she had been charged by some "chuck in a truck" but by seasoned professionals. They are led by a great man, Mr.Johnny Whitlock. My point is this. The men and women that built this business 30 years ago are still hands on, and I have yet to be disappointed by the customer loyalty and integrity they continue to employ Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 7/3/2019Thank you Lux! Glad we could help and thanks for the referral. Hope everything in your world is Great!Thanks again. Read more

Brand new AAS store located on the corner of Crystal Falls Pkwy and 183. Great staff. Fair prices. Great work. What more do you want? Go here. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 7/1/2019Thank you Pwriftng! We are super happy you are satisfied with our service. See you next visit. Read more

Andy and his staff are excellent and totally trust worthy. Thanks to the great service I have always received, my 2008 Toyota Avalon has over 308,700 miles. Quite a surprise to everyone the original struts are still on the car. They have done all of the maintenance on 2 F150 PUs, 1999 Avalon and this Avalon for me. I recommend them highly and it is a place where women can feel safe and know if they are recommended to have to have something service, the service is necessary.

Highly recommend. They are extremely easy to talk to and they listen. I had a problem that several other places could not figure out. They figured it out and helped me get it fixed.

Highly recommend. They are extremely easy to talk to and they listen. I had a problem that several other places could not figure out. They figured it out and helped me get it fixed.