My old car has required a lot of repairs lately and I appreciate that Austin Automotive does their best to diagnose the problem and perform repairs quickly. I would recommend them without hesitation. My one quip is that other mechanics credit the time/cost of investigation/diagnosis when you complete the repair with them. They did not. A small thing when I’ve stopped by on many occasions for advice and the team has been super helpful in keeping me on the road and planning for maintenance, but worth noting if you’re looking for a mechanic.
Hi Nina. We appreciate the feedback. We strive to be as reasonable and fair with our pricing as possible given the level of service and will always try our best to help our customers find the solution that fits their needs and budget. Some diagnostics are very involved and complex, taking up a good amount of time to make sure we have found the true root of the issue. In those cases, we do need to charge for the diagnostic time. Thank you for the review and for trusting us with your vehicle.
- 1915 So. Bell Blvd