I had a very disappointing experience with Austin Automotive Specialists. I took my car in for a clicking noise in the engine, and they claimed the problem was related to the AC system, with the only way to fix it being a full replacement. I paid for the service, but my AC, which worked perfectly before, stopped functioning properly afterward. I returned to the shop 3 times after the initial service to get it fixed, and each time they have failed to resolve the issue they caused. Now I'm left without AC in 100+ degree weather. I’ve lost trust in their ability to provide competent service and won't be returning. Despite the frustration, I will say Blake and Anthony were kind and helpful throughout the process, but ultimately I just wanted my car fixed.
Hi Isabella. We are extremely sorry and apologize for this issue. This repair is by no means the standard we set or expect from our team. You have every right to have lost trust and we will do whatever it takes to earn that back from you. We have made changes internally to ensure this doesn't happen again and would be extremely grateful if you allowed us the opportunity to prove it. Again, we are deeply sorry for the warranted frustration.
- 1607 W. Parmer Ln