4

All good, except a 10.00 part and 120.00 in labor.

Thank you for your review. The diagnostic time to find the issue and repair it, is where the real expense is.

- 103 Venture Blvd
5

Always so pleased with Austin Auto's professionalism and timely repairs!! If I didn't like the overall experience, I'd go elsewhere!! Paul, Joe, and Dominique are always there for my automotive needs!! Great group of people!!

Thank you Larry.

- 103 Venture Blvd
1

Was really hoping this was going to be a good place to take my vehicle but I couldn't be more wrong. Took my vehicle in to have a diagnostic check on my AC. They tried to run the diagnostic but due to a ground cable issue they couldn't run the diagnostic. I completely understood and everything Russell said made sense. The problem I had was when you give me a $1200 ➕️ estimate over the phone on changing a ground cable that only cost $175 dollars at the dealer and it only took me a hour and a half to do the work myself. You said that the cable was really difficult to get to but I didn't have an issue. Also your tech forgot to put the screws back into my air box. When I told you of course you say that he put the car completely back together. I know this car inside and out and I never just let anyone work on it. People work hard for their money and they really put a lot of trust in places like this. Vehicles are like another language to most people and they have no clue on what you are talking about but they just want or need it fixed. Please be mindful and have a heart before trying to overcharge people for repairs. Responding to the owners response. It's funny you say that because I asked for the printed estimate and all you guys could give me was a receipt for the diagnostic that I paid for with a writeup with the issue that I had explained to him. Everything else just says declined. And just an FYI, the battery was brand new and it didn't need any servicing. Also the ground cable is just one piece so I didn't understand why you have it listed as 4 pieces. Anyway I took my vehicle to a competitor to fix all my other issues that I was having at a very fair price.

We are sorry you were unhappy with the estimate for repair. It included much more than just a battery cable. please contact the shop Manager for a complete explanation of recommended services.

- 118 Trademark
5

(Translated by Google) Very good attention. (Original) Muy buena atención.

Thank you (gracias).

- 8405 Research Blvd.
5

From the first call with Paul, I knew that the reviews didn’t lie. He was really helpful when I expressed to him the issues I was having. I ended up having a wheel bearing go out as well as having a full inspection done from top to bottom. These guys had my truck back to be within 2 days and I am very pleased with their service. After I got the call about the wheel bearing, they didn’t try to upswell me with stuff I didn’t need and that means a lot to me, to have a trustworthy mechanic when I need it. I would highly recommend giving these guys a call and trusting them with your business!

Thank you Dylan.

- 103 Venture Blvd
5

Work was done as promised….time and price. I’ve used them before and Andy helped me both times. Very impressed with this place. Fair prices and honesty.

Thank you Donna!

- 10181 E. Crystal Falls Parkway
5

Thermostat leak Russell as always a professional down to earth guy

Thank you Brian.

- 118 Trademark
5

Pretty darn honest place! I have always been impressed, and this is the only car place I can say that for. They won’t bucks and dime you and while they do tell you everything that may need to be eventually fixed they don’t guilt trip you if you choose to wait on a few items. The manager is a really great guy.

Thank you Meredith.

- 1607 W. Parmer Ln
5

I've been here for maintenance on my car and inspections on my motorcycle for years now and have never had a bad experience. Unless I move I'll continue to keep coming back.

Thank you Kevin.

- 1607 W. Parmer Ln
5

I worked with Terrance the service advisor and the shop manager Andrew. Both were very professional and helpful. I felt the estimate they provided for my brakes was fair and honest and they were willing to beat the competitors labor estimate. I felt like they appreciated my business and followed up with me in a timely manner. The only recommendation I would make, is that some type of shuttle service be provided for customers.

Thank you Patty.

- 1800 S I-35 Frontage Road