Austin's Best Choice for Auto Repair

I brought my 2017 Jeep Renegade in for an oil change. Tom and his team are very professional. During checkout the technician told me about an issue they detected and let me know thst I should take it to the dealer to have it checked out. Turned out I needed a full axle replacement....it was covered under warranty....but I wouldn't have known until it was too late had it not been for the amazing team at Austin Automotive Specialists! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 2/14/2018Glad we could give you heads up on your axle issue. Read more

We took our van into them because it kept stalling out on us. From the get go everyone I dealt with was friendly and took time to explain my options for repair, but the thing that really sealed the deal for me- the thing that has ensured them my repeat business for years to come- is when Clay explained to me that while they could do XYZ and while it was maintenance that essentially needs to happen he thought my issue was a much more complex fix and that they best option was for me to take it into the dealership. Yes you heard me right- they have my repeat business because they sent me to the dealership- as it turns out, Clay was completely right and it was a much deeper issue. It was my power train module AND it is covered by the dealership warranty (for only another 1000 miles). This move saved my family potentially $2000 dollars! We have had other services preformed by them and were very happy but the fact that they are honest and not just looking to get money out of me is why I will trust them with all our family vehicles from here on out! I cannot say enough good things about the team there! Go see them! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 8/4/2017Thank you Kayla. Read more

Great service. Been going to these guys for years.

I was in need of an oil change and state inspection, but had grown unhappy with the quality of service from the new staff at the place I had been going. My daughter had used Austin Automotive for her inspection so I decided to give them a try. The staff was very courteous and friendly and the service was reasonably priced. They let me know my brake fluid would need to be flushed soon due to my mileage as part of regular maintenance. Plus they have a sticker that will get you a $5 discount on your oil change. I asked for one and instead of waiting till next time I came in, they gave me the discount today. I think I've found my new shop in Austin. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 9/11/2017Thank you Angela. Read more

Going here has been the best experience I've ever had receiving any service on my car. Clay is truly so kind and helpful, the waiting room is well kept and spacious, the prices are great, and it doesn't take nearly as long to get anything done as it has at other places. I could not recommend this place enough and I know the rest of my family feels the same way with their experiences too. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 7/24/2017Thank you for the review Mina. Clay is a good guy we lucky to have him. Read more

I came in thinking I needed a new starter. They were able to get me in same day and in a short amount of time. It turned out I had a leak in my fuel pump. They were so kind in telling me there was a recall for this situation on my car. It cost me nothing at all and they told me where to go and get it fixed. They even wrote down the recall number for me. I feel so grateful that they were nice enough to tell me the truth and made sure I was going to get the issue resolved. These guys are amazing!! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 9/11/2017Thanks Chelsea we appreciate you taking the time to review us! Read more

This review is definitely long over due! I don't know much about cars but I do know the sound a car makes when you need a brake replacement. I heard these noises for a while and it was to the point where I couldn't even slightly press my brakes without a grinding/screeching noise. I knew I couldn't avoid it any longer and it was about 5:00 pm when most shops are closing or already closed.... Then, I found Austin's Automotive Specialists they were also in the process of closing but I thought I'd still give it a shot. So as soon as I walk in I'm greeted by Clay and his big smile. It made me feel very welcome to begin with, I let him know a bit of what is going on and right away he had one of the guys take my car in to take a look at it. Of course I procrastinated too long and the brakes were grinding against one another, he knew that it wasn't safe for me to leave without them being replaced (every other place said come back tomorrow) it was about 5:15 by this time but Clay didn't just send me away. He took me into the garage showed me exactly what was wrong and educated me on the basics of owning my own car. He then ordered exactly what I needed for my car, had one of his guys go pick the parts up and still took the time to replace them. They go above and beyond here to make sure you are taken care of. I didn't end up leaving until 6:30 which of course was an hour past closing time but they didn't once make me feel like a burden, like they didn't not want to help nor did they belittle me or take advantage for my lack of knowledge on cars. They educated me and made a life long customer. I recently purchased a new vehicle from a used dealership about an hour away. As soon as I got the car I drove straight to Austin Automotive Specialist to make sure everything was in tip top shape and as always without a blink of an eye Clay and his guys were out there making sure I was taken care of. If any of you are having car issues and want to find someone you can trust this place is for you!!!

Nelson is wonderful! I had an issue with my brake lights staying on and he fixed it in less than ten minutes! I will definitely be bringing my vehicles here for service in the future! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 2/14/2018Thank you Karrie! Read more

Clay is the man!! He is honest and provides excellent service. I've add the worst experience when it comes to auto shops!!!! Austin specialist doesn't rip you off or lie to you about what's wrong with your car. I will be recommending everyone I know to come here. Thanks Clay for your service and honesty I will be coming back for future service. May I add I'm not one to write reviews unless they are well deserved.

They were very accommodating and got the job done in a timely manner. Only negative thing I have to say is that they were not friendly and sometimes came off as rude when discussing price/job. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 10/16/2017Thank you for your review Jordan our customers input is very important to us. Read more