DISCRIMINATORY: The owner asked me why I continue to live in Texas and suggested I leave in response to my honest review. Clearly, he is upset with me for sharing my honest review publicly rather than concerned about what happened to me at Austin Automotive. Where I live has nothing to do my experience at Austin Automotive. I absolutely LOVE Texas and moved here to be closer to family. Make no mistake; there is a huge difference. I’m a very outgoing person with a friendly personality, but I don’t tolerate discrimination, dishonesty, and creepy behavior that is unprofessional and inappropriate. If you're thinking about coming here, DON'T. I came in for a basic oil change and never gave Austin Automotive permission to do a synthetic oil change on my car, which they did anyway. They tried to upsell me and talk me into it *after* the fact once the work was already completed, thinking that a young female in her 20s knows nothing about cars and wouldn't stand up for herself. They chose to mess with the wrong person. As a matter of fact, I know better and refused to pay $91 for a synthetic oil change I did NOT consent to. The waiting room was warm and did not have good AC. They were fast, but that is because they didn't do my oil change correctly. Even if they claimed to have done an unauthorized synthetic, I discovered that the windshield wiper wash fluids were not replaced. This is always included in a standard oil change. The tech who worked on my car was creepy and kept staring at me throughout. He also watched me get into my car. He wasn't going to say anything to me as I was heading out, but suddenly jumped at his chance to talk to me and said he wanted to "introduce himself." The whole experience made me incredibly uncomfortable as a young female in her 20s. I advise everyone to steer clear of this sleazy place!
We are sorry for your perception of our company and what you described in your review.
- 1915 So. Bell Blvd