Austin's Best Choice for Auto Repair

Chris and Will were great! They provided outstanding customer service, and the price was right.

Chris and the gang are great - they get things done fast -

DISCRIMINATORY: The owner asked me why I continue to live in Texas and suggested I leave in response to my honest review. Clearly, he is upset with me for sharing my honest review publicly rather than concerned about what happened to me at Austin Automotive. Where I live has nothing to do my experience at Austin Automotive. I absolutely LOVE Texas and moved here to be closer to family. Make no mistake; there is a huge difference. I’m a very outgoing person with a friendly personality, but I don’t tolerate discrimination, dishonesty, and creepy behavior that is unprofessional and inappropriate. If you're thinking about coming here, DON'T. I came in for a basic oil change and never gave Austin Automotive permission to do a synthetic oil change on my car, which they did anyway. They tried to upsell me and talk me into it *after* the fact once the work was already completed, thinking that a young female in her 20s knows nothing about cars and wouldn't stand up for herself. They chose to mess with the wrong person. As a matter of fact, I know better and refused to pay $91 for a synthetic oil change I did NOT consent to. The waiting room was warm and did not have good AC. They were fast, but that is because they didn't do my oil change correctly. Even if they claimed to have done an unauthorized synthetic, I discovered that the windshield wiper wash fluids were not replaced. This is always included in a standard oil change. The tech who worked on my car was creepy and kept staring at me throughout. He also watched me get into my car. He wasn't going to say anything to me as I was heading out, but suddenly jumped at his chance to talk to me and said he wanted to "introduce himself." The whole experience made me incredibly uncomfortable as a young female in her 20s. I advise everyone to steer clear of this sleazy place!

The gentleman here we’re both fast with my inspection, very accommodating and honest. Highly recommend this place!

Let me start with the work on my truck was done in a timely manner and by all indications done well. However, after an animal had gotten into my engine compartment and blew off my serpentine belt and blew out my alternator, I decided to go ahead with an oil change as well. With an $1,100 bill I was happy the work got done quickly. Picking up my truck I found a tire in my back seat. When I went in to ask why there was a tire in my back seat (clearly from a smaller vehicle) the guy at the front desk was apologetic and did a quick clean on my seat. He explained that on the test drive my truck was used to take a customer to a tire shop in south Austin. I don’t feel that a customers vehicle should be used like an Uber let alone their back seat used for transportation of dirty used auto parts. Also, in regards to the oil change. I’m sure they changed the oil. But none of my other fluids were topped off. No windshield wiper fluid nothing. Even the 5 minute oil change places provide that service. So what did I get for $1,100? Yes my truck was repaired in a timely manner. But I also received my truck used as a transport for customers, transport for used auto parts (which left residue on my cloth seats), and no additional service such as topping off all fluids in my oil change. Needless to say I’d be hard pressed to use these guys again.

They are very friendly and knowledgeable people. I definitely recommend coming here. I've been coming here for years now. Always a great experience.

My compressor went out on my move to Austin. I was quote $2,300 from other auto shops. Austin Automotive let me bring in my part and charged me for labor. I paid less than $700. Robert was a great help. He took the extra step to make me feel confident in the process.

Great team that worked to fix my car on time and right.

Awful. The front cheesy salesman lied several times. I checked with several friends after my HORRIBLE experience and that business has ruined several cars with negligence and deceit. STAY AWAY. Don’t ruin your vehicle

Honest, Thorough, and Top Notch Customer Service. A friend of mine who is a long-time customer referred me to Austin Automotive Specialists and I am so impressed with their service. Andy took the time to ask important questions, and set up my appointment. When I arrived that day, Alex got me signed in and also took the time to find out more about the issues, and was very personable and knowledgable. Andy was very thorough with regard to inspecting the car and I truly appreciated his taking the time to communicate with honesty and integrity. What impressed me even more was that I waited in the lobby, each and every customer that called in or came through the door received the same high quality, honest, friendly service. These folks are professional, honest, and they care about ALL their customers. AAS has a new loyal customer and I will recommend them to my family and friends. Thank you!!!