It seems that their appointment form on the website is broken. I didn’t get a call back or an email in response to my booking request, and when I decided to follow up, I got a reply from someone named Melissa. Instead of solving my problem, she accused me of being rude. According to her, the rudeness was that my email, sent in response to an automatic confirmation message with the question 'will you reply to me or not?', was automatically forwarded to her. This lady thought that I had nothing better to do and found her email to write to her without any reason. After a long conversation, where we finally figured out that the problem was on Austin's Automotive Specialists' side, they didn’t even say 'sorry' but just informed me that the date I was trying to book was no longer available.
Apologies Artem. We were having some issues with our online scheduler and your request never made it to us. Your feedback allowed us to identify that there was an issue and get it resolved, so thank you. We would also like to apologize if you felt we were in any way rude or disrespectful as that is NEVER our intent. Without seeing the original message, we were confused with the follow up. No excuse, we should have handled the entire situation better. We'd love the chance to make it up to you. Please let us know if you are willing to give us a second chance by giving us a call. Thank you and again, sorry for the confusion.
- 12990 Research Blvd