Guy named NICK was super rude on the phone when I was trying to setup a time to drop my car off. I just needed my SUV to have it's tires re-balanced and maybe an alignment. Nick just kept asking "Well why do you need that? Why do you want that?" Sir, my SUV shakes when turning and pulls to the right, why are you being so rude? Steer clear of this place, just my two cents.
Hi James. Sorry your conversation with our shop made you feel this way as that was not our intent at all. We ask questions ahead of time to get a good sense of what might need to be inspected further when a vehicle comes in as the root issue can be a wide range of things. Obviously we could have explained why we were asking the questions better and we will take this as a learning opportunity. We appreciate the feedback and hope that you give us a chance to make things right. Thanks again.
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