0 Stars in my opinion. Not sure about other Austin Automotive Specialists locations, but this one is full of scammers. The regional manager goes by the name of “Clay” and he tried scamming us as well. My girlfriend brought in her vehicle to get it checked out after a minor accident and they stated we needed 3 new parts and that the labor and installation was around 2.5K, they informed me that an alignment could not been done unless i bought new parts and installed them, my gut was telling me to take it to the dealer. Once the dealer checked it out, I was informed that there were no damages and all the car needed was an alignment. I warn you guys to never do business with this location, they made up that my vehicle needed unnecessary work and parts in order for them to make almost 3k off of me and my girlfriend. They will try to act friendly and family like, but in reality they are trying to take your hard earned money. I added an image of the form they gave me stating the parts and labor i “needed” to get, and an image of the dealer fixing the problem with a simple alignment.
Hi Eric. We are sorry you feel this way. We did our best to be as transparent as possible, even walking out to the vehicle with your girlfriend to discuss and physically show the damage we found. In retrospect, we should have documented with photos as well, that's on us. Our findings matched those of two other shops as well. We've been in business a long time and the practices you suggest would have doomed us a long time ago. We would like to clear things up with you and have reached out a few times but haven't been able to connect. Please call us back when you can. Thank you.
- 10181 E. Crystal Falls Parkway