Austin's Best Choice for Auto Repair

Stopped by the shop and had to make an appointment just to have my vehicle looked at for 4 days later. On the day of my appointment, I dropped off my vehicle at the time of my appointment at 9:30am and was told I would have to leave it all day?!? When I showed up at the time I told them I needed it ready for pick up at 3:30pm, it was still not done. Then got the quote which was overpriced and very unclear! Even had things on the quote that was not why I brought my vehicle in. Took it to another shop for a 2nd opinion and was quoted $2000 less!

I really love working with this auto repair shop. They are always really responsive and explain clearly what the car needs and why. They let me know what is coming up 3-6 months out so that I can plan for the cost which is a huge help.

No state inspection here.

I always LOVE going to Austin Automotive Specialists! They are amazing! They worked with my constantly changing availability and my appt was done quickly.

I have used Austin’s Automotive Specialists for many years for oil changes and major repairs. I have always found them to be courteous and honest with service. The name in the front has changed several times, but the folks here have always been reliable and reasonably priced.

Very profession, thorough, and courteous! Great customer service!!

(Translated by Google) I am grateful that they knew about the service needs of my car and did what was necessary. They do it when the time comes "They say it should be done after 6 months" and they actually do it after 6 months. (Original) Arabamla ilgili servis ihtiyacını kendileri bildikleri için ve gerekenleri yaptıkları için minnettarım. Zamanı geldiğin de yapıyorlar “6 ay sonra yapılması gerektiğini söylüyorlar” ve gerçekten 6 ay sonra yapıyorlar.

Back in 2021, these folks gave me an oil change that failed. The car was driven briefly with no oil and the oil was replaced by them the next day. I asked them for a warranty which they reluctantly gave me. This year after very little miles driven the engine failed. They claim they had no record of the warranty and did nothing but tow the car there and tow it away. They definitely had a “too bad for you”mentality. So this little oil change cost me $3800 for a new motor . I would definitely avoid them and their business practices .

Thank you Emery Williams for guiding me through my car dilemma and getting me back on the road🙏🏻 Both you and Clay Homman advised me over the phone while I was stranded in another city, then looked over the quoted repairs given to me while in that city, to advise me on what I really needed to get done to get back on the road and back into my regular shop, Austin Automotive, Round Rock location. Thank you for doing all the research to try to get me better prices and prioritizing me to get me back on the road safely. As a single woman not wanting to be taken advantage of, I am blessed that you guys have gone above and beyond to assist me with all the issues I’ve had with this Mini I am so grateful to have found an auto shop that I can trust —even when I’m frantic on a holiday!

We have had a A/C problem since the beginning of August. Our maintenance agreement with the dealership has expired. Austin Automotive accepts the new contract. They worked on the system, have not been able to replicate the problem, solved it and have us back on the road. The dedication of the team has won a new customer for the Buda Location of Austin Automotive.