Came here for them to do my brakes. They did them and the warped within 2 weeks. I brought it back and they turned them, they warped again. After that, they told me my shocks were blown and that's why it keeps going bad. I took my car to another mechanic (Vick's Expertune) and they replaced the rotors with OEM from Lexus. Those have been fine for 6 months. My guess is they sourced cheap, inferior rotors. Vick's also looked at my shocks and they're fine. Austin's Automotive lied to cover their poor work and parts. I will never go here again and tell anyone who asks to avoid it.
Sorry you were not happy Jon. Your guess is incorrect. We use only quality parts either from Napa or OEM from World Pac. As far as your Struts go My Lexus needed struts at 90K so with 128K yours is not up to par. We recommended them due to condition and mileage. Had you called our customer hotline that is on our website your issue would have been resolved to your satisfaction. We have a 2 year OR 24,000 mile warranty. Whichever is best for you. WE hate to lose any customer and especially one who has been coming to us for years. I understand our new Manager has contacted you in an attempt to resolve this.
- 8405 Research Blvd.