3

I been going to this location since 2012 I've took every car I've had since then to this location. Andy has always been honest and up front with me as far as my car needs and all that. Honestly he's probably the reason I continue to take my car their and now my wife's car. But on my last visit I felt like the quote I was given on certain services they recommended was jus ridiculous. Pricing was way to much definitely disappointed but that's the way it is I guess. But as far as Andy as always he's was awesome

Thank you for your review Richard. Andy is a great guy. As far as pricing goes we are seeing massive increase in parts and with the technician shortage we are having to pay them a lot more for their service. This is happening in most industries and are one of them.

- 10181 E. Crystal Falls Parkway
5

Nice and competent people.

Thanks for the review Skip!

- 303 RR 620 So.
5

Took my car in as a recommendation from Discount Tire a mile south of this location. Couldn't be happier. Melissa was very nice and explained how out of alignment my car actually was. I'll definitely be back.

1

Took over a week to get my car back. After paying close to 3 grand for parts and labor, I got my car back with more dash warning lights on. The engine starting now sounds worse than when i dropped it off.(started with no issues before) Would not recommend this place to anyone.

Matt you brought your car in on a Friday and work was not started until Monday. We then had issues getting parts for your 16 year old Infinity G35. Availability of parts is beyond or control. There has been issues ever since Covid. As far as your bill $1300 was to get the overdue maintenance up to date. $1470 was for a complete tune up, valve cover and valve cover gasket replacement along with various filters and breather tube. and of course taxes were also added. All work was authorized by you prior to starting the work. If you are having any issues with our service, we have great warranties and honor them 100%. You have not returned for any type of warranty or even contacted us prior to this review. Which questions it's validity. Please call thee shop and schedule an appointment to look into any and all of your concerns.

- 1607 W. Parmer Ln
5

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5

I bring my car here for everything. They have a great scheduling system, the work is done fast and the constant communication from the team is really appreciated.

Thank you Marina!

- 1607 W. Parmer Ln
5

Thank you Esai.

- 1607 W. Parmer Ln
3

Great atmosphere and very kind staff. I dropped off my vehicle around 9:30 am and had it back by 3:00 pm. My wheels were making a strange clanking noise which the shop attributed to my brakes being installed incorrectly. They “correctly” fixed the brakes and the sound was gone. However the next day I noticed a very obvious squealing noise when braking that was not happening before. I’m just not sure what went wrong when one issue is fixed but yet opens up a whole new and far more annoying issue right in its place?

M H please call our shop and schedule a recheck. We have great warranties and take great care of our customers.

- 1607 W. Parmer Ln
5

Andy worked with my schedule and got me in and out for my car's regular service fast. I also added getting it inspected at the last minute, and he worked it in. I liked that they covered the seat with plastic and put paper on the floor to avoid getting the interior dirty! The main reason I choose Austin Automotive Specialists is their straight forward non-bloated costs and attention to details. This location is my go-to. Andy or Terrence are easy to work with and simply honest. Thanks guys!

Thank you Aamir. We do have some great people here.

- 1800 S I-35 Frontage Road
5

I brought my car and not knowing what was wrong with it, only that there was a problem and weird noises happening. They made some adjustments, were honest about the causes, and charged me next to nothing.

Thank you Paul.

- 303 RR 620 So.