5

We were in need of servicing and Andy was able to fit us into the schedule. He was polite and communicative, not just with us, but with everyone that walked through those doors and those who called! Everyone was busy, but you could tell they had a system that worked very well. Thank you Andy and team. You guys rock and we’ll be back!

No problem Richie! We're glad you had a great experience at our shop. See you next time!

- 1800 S I-35 Frontage Road
5

Great service real accurate on pinpointing the problem.

Thanks Elbert! See you next time!

- 8405 Research Blvd.
5

Thanks Richard!

- 8405 Research Blvd.
2

Service at the front counter isn’t great. I asked them to go through my car with a fine tooth comb to let me know every little thing that needs to be taken care of. Somehow they missed that I need new brakes. They tried to convince me I needed an oil change when I had just gotten one done a couple weeks prior. They will find any reason to make you pay more money for things they break. They have a good policy on their warranty.

I would really appreciate more details on your accusation. Please call our help line at 512 717 4880. WE are always upfront and honest. If one of our men isn't then we need to look into it.

- 1417 W. William Cannon Dr
5

Chris is the best and the mechanics are awesome. Honest and outstanding service. I will definitely be coming back!

5

Thank you for the 5 stars!

- 103 Venture Blvd
5

Chris is great and they do quality work

Thank you Michael.

- 303 RR 620 So.
5

I'm a retired old guy with an old 07 Cadillac CTS. Problems~ but Austin Automotive totally did everything they could! Very reasonable cost. I'm very satisfied.

Thank you David. We will be here when you need us.

- 8405 Research Blvd.
3

Edited- New management reached out and discussed the issue and listened to my concerns. This was probably an isolated incident so I’ve adjusted my review. I’ve used AA Leander many times and have been happy but the last time I took a vehicle in and paid for the diagnostic fee I was told $13,0000 for a new engine. The counter guy said it’s known for engine problems etc but for the price I should scrape the car. I took to another shop and it was the ac compressor. I’ve never declined an estimate from AA so I feel that because it was a commercial vehicle that specific shop tried to pound town me. I’ve called the location and discussed the issue before this post.

Hey Richard, we're sorry to hear you feel this way. We promise total honesty and transparency with all our customers. We do not give out false diagnoses for customers vehicles. If you will give us another chance we would love to earn back your trust!

- 10181 E. Crystal Falls Parkway
1

They do not do state inspections

No Jonathan, we do not. Few shops do State Inspections anymore. They require a dedicated bay and an additional employee to perform them. It is no longer practical.

- 1417 W. William Cannon Dr