Despite my “John Doe” moniker, I am a real customer of Austin’s Automotive Specialist in Leander. Being a new resident to this area and state, I was looking for a trusted and competent automobile service business. Knowing that any car repair and maintenance service is expensive no matter where you go, I did a web search of various auto repair businesses, read their customer reviews, and given the positive reviews and proximity to my location, took my car to this location for service. I had an extensive list of service performed, and Darryl and his team did not disappoint. I have no complaints with the quality of their service, and the thoroughness of the work performed. A small thing, but huge from a customer service perspective. I had told Darryl to change out the spark plugs on my car. When I picked the car up, Darryl said he pulled a couple of the plugs but they looked brand new and did not need replacing. He pulled the Car Fax on my car that showed a tune up and spark plug replacement had been recently done, which I did not remember. He could have charged me for a spark plug replacement and I would have never been the wiser. This speaks to the honesty and integrity that he and his shop operates to in his business. Thanks for a great job Darryl. You are my “go to” auto shop from here on. Pete
Thanks for the great review Pete (or John Doe 😆 ). We've built our reputation over 40+ years by being committed to transparency, honesty, and quality work. We set out every day to EARN your trust by doing things the right way. We appreciate when you share these experiences with others! Thanks again and we look forward to living up to this experience with every visit to our shop!!!
- 10181 E. Crystal Falls Parkway