Austin's Best Choice for Auto Repair

Unfortunately, terrible experience. I received misinformation, wait time was estimated between 3-4 hours and I ended up leaving my car overnight and still having to call for updates since i received no updates on my car’s status otherwise. They continued to misspell my name, changing it completely twice, even though i had written it down for the appointment (that did not get confirmed until i called to check in) and once i arrived. I paid for the check up that ended up being 1-hour of labor according to the receipt, in spite of having to leave the car overnight (from 7:45am Monday until 4:30pm Tuesday).

First time I went to an auto shop and was shocked at how low the cost was. Highly recommend!

Excellent work again. Very pleased!

Knowledgable, competent. They never do work you don't need.

If you guys need anything regarding your vehicle; its the best place to visit. Really good costumer service and quick. I went there without appointment and got my things done. Love this place and people working there.

Great place. Fast and friendly service.

I had my car towed to Austin‘s automotive as it was shuddering and feeling like it was about to stall. I called the next day as my car was delivered after-hours, and they did not have time to look at it. I called the following day and they sent me an estimate in the afternoon. To begin with, they charged $159 for the diagnostic evaluation. Going rate for diagnostic evaluations in my area at other auto shops is $99. In addition, they were not going to apply the cost of the evaluation to the work that needed to be done. The norm is that diagnostic fees are applied against the total cost of the service performed. They determined that my car needed ignition coils and spark plugs. I have a 2010 Nissan Altima four-cylinder. They wanted $922 to do that repair. In addition, they cited that my oil needed to be changed and my engine flushed. I had literally had that service performed, only 2000 miles ago. My oil was neither dirty nor needing to be changed. However, they wanted to charge me close to $200 for that service. My air filter did indeed need to be changed and they wanted $39 for that service. In Total, they were asking for over $1400 for service to my vehicle. Now I may be a woman with little knowledge of cars , but I know when I am being ripped off. I had my car taken over to Three Points Automotive and they charged me a total of only $627 Parts and labor, including the air filter. Beware of these scammers!! That is unless you like paying for services you don’t need and being charged ridiculously high prices.