5

Thanks Linda!

- 10181 E. Crystal Falls Parkway
5

Great and quick service. Very happy that I used them

We hope to see you again Mariana! Thanks for the review.

- 1417 W. William Cannon Dr
5

Great experience! Great customer service and didn’t try to sell you on anything extra. Super nice crew 👍

Super nice customers too! Thanks Holly.

- 1417 W. William Cannon Dr
5

Very quick on diagnostics and repairs. Needed my service done asap and they got me a diagnostic, quote, and repairs done all by the time I got done with work. Highly recommend!

Thanks Joey! We appreciate it.

- 1417 W. William Cannon Dr
1

Came here to get a quote on fixing my right lower control arm because of an minor accident on the tollway. I was quoted nearly $1,100 for the repair and 8 hours of labor so my friend and I left (Keep in mind, I'm not a car fanatic or enthusiast, I can easily be taken advantage of) My online friend who is a car fanatic said it shouldn't take $1,100 to fix, Austin's is definitely overcharging you. I went to another autoshop and they quoted me only $400 for the repair. It makes me wonder how many people they've tried to take advantage of. Do better.

Hi James. Thank you for the feedback and we appreciate where you are coming from. Not sure what work you had done but we hope it did the trick. Our quote was based on the standard industry-wide labor guide that most shops use. In reality, we dropped the labor cost in half from what the guide stated we should charge and discounted the control arm price as well to help as best we could. I do hope you know we don't practice taking advantage of our customers. We've been in business for 40+ years by being honest, transparent and customer-centric in our approach. Again, sorry we couldn't help you here. The most important thing is that the problem was taken care of correctly and your vehicle is safe. Thanks again.

- 8405 Research Blvd.
5

Thanks Pamela!

- 1417 W. William Cannon Dr
5

Fast, friendly, and they have always taken really good care of us and our cars. Will continue to trust them for our car needs!

We love that we've earned your trust us with all your vehicles Brandy! Thanks for the review.

- 1800 S I-35 Frontage Road
5

Thanks Gregory!

- 8405 Research Blvd.
5

Got my inspection quickly on a Saturday.

Thanks Bret!

- 118 Trademark
5

Blake is amazing! He went to work for me and found the best deal on a transmission and not only honored the pricing a month after the quote but has been so caring and helpful to someone that knows zero about cars ! I never felt taken advantage of and most importantly was treated so kindly that i wasn’t intimidated to ask “stupid” questions. Thank you again Blake and the Austin Auto team- yall have no idea how grateful i am towards yall!

Not everyone is a car expert, that's why we are here Priscy! Our job is to make sure you understand and feel great about the repairs we recommend. There are no stupid questions! Thanks for the review.

- 1607 W. Parmer Ln