Totally rude and unprofessional. I kindly asked to get some air in my tire. The owner told me his techs are busy with paying customers. Even though one guy was sitting on a lift staring at his phone.
We're genuinely sorry we didn't get you in, Alan. This does not align with our service standards. Your feedback is crucial, and we are addressing this issue to ensure it won't happen again. We hope to have the opportunity to regain your trust in the future, and we'd love if you could reach out to us directly so we can make things right.
- 1800 S I-35 Frontage Road