I always receive awesome customer service at Austin's Automotive Specialists. They are super quick and they get the job done right every time. Andy is an honest and straight forward guy and I will always trust these guys to take wonderful care of my car. :-D

Mike Riley, Manager, was very helpful. After getting tires rotated at Discount Tire, they referred me to Austin's Automotive Specialistss for an alignment. I had been hearing road noise and hoped this would be the solution. With Mikes assistance, it was determined that a hub assembly would need to be replaced and this was a warranty item. He could have continued to do the alignment but recommended I first get the hub at Chevrolet and then bring it back for the alignment. I did exactly that. I could have never come back and simply had the dealer do the alignment but felt like I owed it to Mike. The noise is fixed. I'd recommend Austin's Automotive Specialistss and Mike and would go back again. Cheers Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 1/24/2017Thank you Jeff! sorry it took so long to reply. Read more

I am new to Austin and I just recently purchased a vehicle. I realized it needed some additional work after I purchased it (which I was not very happy about) and I was referred to Austin's Automotive Specialistss. I called and spoke with Jason about scheduling a time for me to bring my car in. Jason is very friendly and has great customer service skills. When I dropped the car off, Mike greeted that morning when I dropped it off. I explained to him the issue I was having and assured me that he and the guys would take care of it for me. I called later that morning to check on the issue and was given the estimate. I picked my car up that afternoon and it was running beautifully. The car was clean, the seat was still in the same location that I sit in, and the radio was on the same station, the mirrors in the same place and plastic on the driver's seat. The entire process of dealing with Austin's Automotive was painless and seamless. Checking in and checking out was simple. The guys were friendly and professional, the waiting room is clean, the lot and work space is neat and picked up. I would recommend calling Mike and Jason for any repairs for your vehicle. I will be taking both of my cars back to them for all the service in the future. Thanks! Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 1/24/2017Thank you Lisa! We really appreciate your business. Read more

Great guys; fair price & never try to hike up the rates; I have recommended & will continue to recommend others here. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 1/24/2017Thank you Mathew, sorry for the delay in my reply. Read more

This was my second time coming here and both times were excellent! The guys at the front desk are always friendly, they keep their coffee pot full, and the waiting area is kept clean! They also have wifi available if you're going to be waiting there and need to get work done. I wasn't expecting that at all, so I was able to get way more work done while they were working on my car than I planned. The first time I went in was after an awful several month long experience at Firestone (big surprise). I had been taking my car in to Firestone regularly because I was experiencing problems with my brakes and Firestone checks them for free. After going there I don't know how many times, they finally tell me my master cylinder needed to be replaced and quoted me for a whole bunch of money (I no longer remember how much). Needless to say I took my car here and had them confirm that it was my master cylinder. Best of all, the price they quoted me was a lot lower! So I ended up having them service it. They fixed the master cylinder and even offered to replace my door handle for free (the inside handle broke off because my car is old) if I brought in a replacement one. I went back today for an oil change and because my brakes were squealing. It turns out the pads themselves were fine, but I was really impressed that instead of trying to sell me new pads to stop the noise anyway, the guy told me he wouldn't sell me a new brake job just to stop the noise! Instead he recommended that I have an adjustment and clean up on the rear breaks for a MUCH lower price. He even applied a coupon right there in the store that I didn't have to cut the price in half for me. He also recommended some minor service things that I needed done. After talking to him I decided to get everything done and got a rear brake adjustment and clean, an oil change, tire rotation and a new air filter for around $100. The entire experience also took way less time than I expected! From check in to check out, I was only there for about an hour. These guys are awesome and don't try to sell you a bunch of stuff you don't need just because the computer spits it out at them, they actually look at the car and talk to you about THOSE problems. I have found my new favorite mechanic and will be returning to them regularly for service to my car! NOTE: I was able to get my car looked at immediately without an appointment and spend so little time there because I went in right after they opened. If you need same day service quickly, go in early!

I was driving down the road and my check engine light come on so I just pulled in. Mike and his crew checked it out, fixed it and charged me almost nothing! These guys were super nice and honest. I found a new shop for life. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 1/24/2017Thank you Drake! sorry it took so long to reply. Read more

I can't say enough about these guys. We've been bringing our cars here for 7+ years and I wouldn't take them anywhere else, but today they really went above and beyond for us and I'm so grateful. One of our vehicles was ready for pickup after a 100k mile service and when we hopped in our other car to go get it, the battery was dead! I got a ride to go pick up our vehicle before they closed for the day and they said just to bring the other one in once AAA got it jumped. At 515 my husband left our house, called Clay on his way out to let him know he was on the way and they were waiting for him when he got there. The new battery was installed in minutes and he was on his way home before their 530 closing time! Amazing! I'm happy to have people I can trust helping take care of us and our vehicles!

I've been coming to this location for a few years now for oil changes, scheduled maintenance, check engine light, and other unexpected problems. Andy has been the manager for this location since I first visited this shop. He carefully listens to your auto issues and provides professional advice. I've always felt comfortable bringing my car here under his supervision. There was one time when there was a major mistake with my oil change (hey, mechanics are human too) but it was promptly resolved to my satisfaction without me having to push for it. Professional, knowledgeable, genuine, and great customer service.

Super friendly people and fast service. I came here to get my car inspected so it could become an official Texas vehicle...just happened to come in on the new manager's first day at this location. He was super-friendly and we chatted about different things to do in the area while they completed the inspection. And he let my dog hang out in the waiting room with us so that's a HUGE thumbs' up in my book! I do believe I'll return...

This place is great. I was recommend by discount tire because me alignment was out of wack. They were so friendly and nice the whole time. The service and customer servive was fantastic. My car is back on the road again thanks to this place. I would recommend them to anyone.