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5

I was a first time customer today and found this shop careful and excellent to work with. Another shop had determined that 2 studs on one wheel of my Subaru Forester were damaged. Service advisor Robert Dinero and his team determined that all 5 on that wheel should be replaced and assessed all the other wheels. Robert did a great job of communicating with me on the problems uncovered and their recommendations, costs and the time to service the vehicle. I was impressed with their professionalism and friendly and helpful exchanges and gladly recommend this shop's services to anyone.

5

A great place to take your vehicle. Andy the manager takes good care of your needs, even through the supply chain issues. Exceptional customer service. I recommend to Austin Auto Specialist!

5

Great service. Courteous and prompt.

5

Great and quick service.

5

Thank you Mohammed.

- 12990 Research
3

The place I usually take my car to was all booked up and I'm about to go on a very long trip so I brought it here for an oil change. That seemed fine enough but when I drove my car home, it started making a strange rattling sound. I brought it back and even drove them around to show them the sound. Half a day later, they called me and said the heat shield was loose but that they fixed it up and that I could come get the car. Thrilled they figured out the problem, I came to get my car. Driving it a short distance home, it still made the same sound. I brought it back the next morning and they said they'd need a few days to figure out the problem. I left it there for a day and came back the next morning to check on the progress. They said they couldn't figure it out. Frustrated, I left with my car still making the rattling noise and brought it to a transmission specialist to see if it was a transmission problem. Within a few hours, the transmission place called me and said there was no problem with the transmission and that the rattling sound was due to the heat shield. Skeptical (because that's the problem Austin Automotive told me it was), I came to pick up my car. Miraculously, the rattling sound was gone! I have to give this 3 stars because I was worried out of my mind for a few days wondering if the problem could be bigger than what it actually was and the car didn't make any noises before I dropped it off. It is strange they were able to diagnose the sound and told me they fixed it but it wasn't fixed at all and I had to bring it to another place for them to tell me, within a much shorter amount of time, that it was the heat shield and for them to fix it for me. I don't think I'd come back.

We are sorry that we had you worried. Noises can be hard to locate at times due to the fact the car has to be moving for the noise to occur.

- Leander
5

Very nice professional service from start to finish. Very glad I was recommend to Austin Specialist!

5

timeliness and communications with customer.

5

Austin’s Automotive Specialists have maintained my cars for over 10 years and they do professional work at a fair price! Leroy Nellis

5

Thank you Cory.

- 12990 Research
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research (512) 331-5166, South Austin 1417 W. William Cannon Blvd (512) 440-8878, North Austin 8405 Research Blvd (512) 339-4199, Round Rock (512) 310-2890, North Austin 1607 West Parmer Ln (512) 834-0604, Cedar Park (512) 250-8381, Buda (512) 312-2177, Lakeway (512) 266-0637, Hutto (512) 846-1335, Leander (512) 986-7064 if you have any issues in accessing any area of our website.