5

AAS is my most highly recommended business when I am asked which shop is the best around, their techs like Mike R. and Sonny, GM Russell D., owner Mr. Whitlock, some of the most respectable gentlemen you’ll ever meet.

Wow, thanks Troy! We really appreciate and LOVE when our customers are advocates for us. Thanks again!

- 118 Trademark
4

The price for the battery and installation was a little higher than expected but their customer service is very good. I was a little disappointed that the battery wasn’t completely secured though (see attached photo.)

Thanks for the feedback Gregg, and apologies for the error. This is not something we take lightly so we will use this as motivation moving forward. Thanks for taking our call to discuss as well! We look forward to proving ourselves in your next visit.

- 10181 E. Crystal Falls Parkway
1

Guy named NICK was super rude on the phone when I was trying to setup a time to drop my car off. I just needed my SUV to have it's tires re-balanced and maybe an alignment. Nick just kept asking "Well why do you need that? Why do you want that?" Sir, my SUV shakes when turning and pulls to the right, why are you being so rude? Steer clear of this place, just my two cents.

Hi James. Sorry your conversation with our shop made you feel this way as that was not our intent at all. We ask questions ahead of time to get a good sense of what might need to be inspected further when a vehicle comes in as the root issue can be a wide range of things. Obviously we could have explained why we were asking the questions better and we will take this as a learning opportunity. We appreciate the feedback and hope that you give us a chance to make things right. Thanks again.

- 118 Trademark
5

Clay and Eric provided excellent customer service. They understood my financial situation and together we got my car running! Thank you!!!!

We know how important having a safe and running vehicle is and want to make sure you're able to get about your day. Glad we could help you out Lisa!

- 10181 E. Crystal Falls Parkway
5

Immediate service battery changed and oil changed better than the dealer and done in 1 hour

Thanks for the review Sol!

- 10181 E. Crystal Falls Parkway
5

Excellent service, these guys are very proud of their work and treat customers with respect and honesty.

Thanks for the business and the review!

- 1800 S I-35 Frontage Road
1

It seems that their appointment form on the website is broken. I didn’t get a call back or an email in response to my booking request, and when I decided to follow up, I got a reply from someone named Melissa. Instead of solving my problem, she accused me of being rude. According to her, the rudeness was that my email, sent in response to an automatic confirmation message with the question 'will you reply to me or not?', was automatically forwarded to her. This lady thought that I had nothing better to do and found her email to write to her without any reason. After a long conversation, where we finally figured out that the problem was on Austin's Automotive Specialists' side, they didn’t even say 'sorry' but just informed me that the date I was trying to book was no longer available.

Apologies Artem. We were having some issues with our online scheduler and your request never made it to us. Your feedback allowed us to identify that there was an issue and get it resolved, so thank you. We would also like to apologize if you felt we were in any way rude or disrespectful as that is NEVER our intent. Without seeing the original message, we were confused with the follow up. No excuse, we should have handled the entire situation better. We'd love the chance to make it up to you. Please let us know if you are willing to give us a second chance by giving us a call. Thank you and again, sorry for the confusion.

- 12990 Research Blvd
5

Thanks Debra!

- 1800 S I-35 Frontage Road
5

They took care of my kids car. Really Fast!

5

Clay and Eric were very empathetic to my situation. I felt heard and understood. My car drives like she's got a new lease on life! This car means a lot to me and I'm so greatful for the service I received.

1...15161718192021...938
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.