5

Fantastic service. Russel is just super kind and is the epitome of service with a smile. I pestered him with questions about a catalytic converter and he was very patient answering my questions about what he would do - whether he would look for a new car or keep it. He also gently informed me that it's recommended to get my brake fluid flushed every 30,000 miles and why. I've also gone there to do a state inspection and had a great experience then as well.

Thanks Michelle! We want to help maintain your vehicle so you don't run into larger issues down the road. Staying on schedule with routine maintenance like brake flushes will save you in the long run. Glad we could help!

- 118 Trademark
1

Hi Askhat. Are you sure you have the right shop? Our records show you haven't visited us or any of our Austin's Automotive shops since 2021. Happy to help if you need anything or had a bad experience elsewhere. Let us know if there's something we can do to help! Thanks.

- 1607 W. Parmer Ln
5

I have developed a large amount of trust with Chris and his staff. You fight to find a car service that you can take your vehicle and know that are trustworthy. I strongly recommend them z

We thank you for trusting us with your vehicle Rick! Thanks for the review.

- 303 RR 620 So.
5

Great customer service! I was driving back to Houston when my alignment went out!! I googled the closest repair shop and this place had 5 stars. I took it over and they fit me right in! They had me in and out in under an hour and I was on my way to Houston! Transparent costs. And very personable! I would always bring my car here if I lived in Austin :)

We are so glad we could help you out in this situation Savannah. Needing car care in an unfamiliar place can be stressful so our job is to put you at ease. Thanks for the review!

- 303 RR 620 So.
3

5

It was dropped off after hour, & they got to it the next day. It is running great. Thanks for your service

Thanks Jeff!

- 103 Venture Blvd
1

HAD A VERY BAD EXPERIENCE WITH THIS PLACE AND THE UNPROFESSIONAL MANAGER I ENCOUNTERED ON THE PHONE. IN FACT THE WAY THEY TREATED MY FAMILY IS A DISGRACE- THEY TRIED TO TAKE ADVANTAGE OF MY 84 YEAR OLD PARENTS….NOT REALIZING THAT I EXIST AND I WILL NOT LET THIS SLIDE. I WOULD ADVISE ANYONE TO LOOK AT THE BAD REVIEWS,NOT JUST THE GOOD ONES…..BE CAREFUL OF THIS PLACE. My 84 year old parents brought their Hyundai Sonata here to get the battery replaced last week. Dad asked them to check the starter as well, they said it was fine. A week later they couldn’t start their car and decided to get it towed back to this place to see if it was a faulty battery. Low and behold all of a sudden the mechanic said it’s the starter…. They want to charge $700 for that….. also the axel boot….. well they wanted $900 for that…… and suddenly rear brakes as well needed to be done. How come Hyundai who service the car regularly, did not discover all of this? They presented my father with a bill of $2200, which he was able to get down a couple of hundred….Not to mention, the big items were covered by drive train warranty and when i mentioned to manager that these parts should be covered, he didn’t want or care to help….he gave me an attitude on the phone and said rudely “well how am i supposed to do that?” These people should be closed down for their unprofessional behavior and taking advantage of customers…,i am reporting them to BBB…. Not only did they attempt to rip off my parents, they didn’t care about anything other than their $$$$ and showed no respect or care. Enclosed are the standard amounts that should have been charged for those large items…. And as you can see their prices are outrageous. For a place thats been in business for so long they should be ashamed of themselves.

Hi Lisa. We are sorry that you feel this way in this situation. We promise that was never our intent and isn't a business practice we follow EVER. We should have done a better job checking on any existing warranties for your father, that's on us. But we did not know there was a warranty or we wouldn't have started any of the work. We've build a solid reputation over the last 40 years by doing things the right way. I hope you understand this was an honest mistake and give us another chance. Thank you.

- 10181 E. Crystal Falls Parkway
5

Good and fast service. "LEE M" WAS A GREAT TECH.

Thanks Angel, we will let him know you felt that way!

- 118 Trademark
5

I loved the man who worked with us And so fast as well. If we need something I'm going there.

Thanks Judy!

- 1800 S I-35 Frontage Road
5

This is the greatest place ever!! They're SO kind and helpful and knowledgeable and the only people ill be trusting with my car from here on out!! I could not recommend them enough, I am so happy.

WOW, that's amazing to hear Brittany! "The greatest place ever". What a complement. We really appreciate it.

- 1800 S I-35 Frontage Road
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.