HAD A VERY BAD EXPERIENCE WITH THIS PLACE AND THE UNPROFESSIONAL MANAGER I ENCOUNTERED ON THE PHONE. IN FACT THE WAY THEY TREATED MY FAMILY IS A DISGRACE- THEY TRIED TO TAKE ADVANTAGE OF MY 84 YEAR OLD PARENTS….NOT REALIZING THAT I EXIST AND I WILL NOT LET THIS SLIDE. I WOULD ADVISE ANYONE TO LOOK AT THE BAD REVIEWS,NOT JUST THE GOOD ONES…..BE CAREFUL OF THIS PLACE. My 84 year old parents brought their Hyundai Sonata here to get the battery replaced last week. Dad asked them to check the starter as well, they said it was fine. A week later they couldn’t start their car and decided to get it towed back to this place to see if it was a faulty battery. Low and behold all of a sudden the mechanic said it’s the starter…. They want to charge $700 for that….. also the axel boot….. well they wanted $900 for that…… and suddenly rear brakes as well needed to be done. How come Hyundai who service the car regularly, did not discover all of this? They presented my father with a bill of $2200, which he was able to get down a couple of hundred….Not to mention, the big items were covered by drive train warranty and when i mentioned to manager that these parts should be covered, he didn’t want or care to help….he gave me an attitude on the phone and said rudely “well how am i supposed to do that?” These people should be closed down for their unprofessional behavior and taking advantage of customers…,i am reporting them to BBB…. Not only did they attempt to rip off my parents, they didn’t care about anything other than their $$$$ and showed no respect or care. Enclosed are the standard amounts that should have been charged for those large items…. And as you can see their prices are outrageous. For a place thats been in business for so long they should be ashamed of themselves.
Hi Lisa. We are sorry that you feel this way in this situation. We promise that was never our intent and isn't a business practice we follow EVER. We should have done a better job checking on any existing warranties for your father, that's on us. But we did not know there was a warranty or we wouldn't have started any of the work. We've build a solid reputation over the last 40 years by doing things the right way. I hope you understand this was an honest mistake and give us another chance. Thank you.
- 10181 E. Crystal Falls Parkway