Austin's Best Choice for Auto Repair

I would like to thank Nick for providing great service on my first visit. Nick explained the process and details on the maintenance check. Normally, my hubby makes the appointment and he always takes care of the car for me. Nick really helped me out today and I really appreciate his help!

The personnel were friendly, prompt and thorough with the servicing and inspection of my car.

These guys always get me fixed right up, they let you know what’s wrong and how much it will cost before they start the work. Ryan is super nice and helpful any time I need work done. So glad I found this place!

Overpriced! Transmission flush higher than the dealership price. But the service was quick & friendly

Friendly, honest, professional, and outstanding service. I made sure to grab a card at the front desk to have their number in the future.

efficient and fair

I couldnt determine why my tire kept getting flat. they found the issue in 20mins in and out and didnt even charge me. It was a cracked rim!! Great service will definitely use again!!!!!! Russell was awesome!!!

Communication was not great. Every day they said my car would be ready and when I followed up there was some reason why it wasn’t ready. That went on from Monday - Saturday. Understand it was a holiday week and some things out of their control, but communicating a clearer timeline and reaching out to me before I do should be a priority in service. Also, the last two times I have had my car fixed, there was a new issue once I left the lot. I gave This a 2 stars cause I have had the best experience with them prior to these last two. Seems like a turnover of people at the front desk as the old crew was great with service.

I know that I can always trust Austin Automotive Specialists.

I’ve used you guys for my oil changes. I booked my appointment in advanced. I understand you get parts from Napa. I booked this at 7:30am the earliest I can because my time is very short and valuable. 45 minutes later while working in the lobby I get told NAPA don’t answer the phone and I don’t know why. I pay for service, and I run a service company but if I was in the same situation at 5-10 minutes NAPA don’t answer I would have told the customer and let them know. I understand the uncontrollable but you do control the fact that you can communicate to your customers since they have other things to do with their time. I will take my business somewhere else but I value my time and value my the service I pay for. Work on communication and consideration.