Go somewhere else, they did a service (which took 3 days oddly and I had to call and ask) and left a complete mess over the vehicle, but worst of all they damaged the car! They tried to not acknowledge any wrong doing by not notifying me and when confronted all they could say was accidents happen! So you accidentally left oil on steering wheel and body parts? Nobody there takes pride in their work, are there any decent shops left? Those scratches are deep and fresh and now on my own time I have to take more time away from work to get it repaired.
Hi Ethan. You are correct, your experience was not to the standard we hold ourselves and for that we apologize. As we stated to you, we are happy to, and should, cover the cost of the scratch repair. We take this feedback very seriously and would love the chance to make things right with you. Feedback like this isn't what we want to hear but also shines a light on ways we can continue to improve. We've been a part of the Austin community for a long time and have been able to do so by doing things the right way and going above and beyond for our customers. When we make an error like this, it doesn't sit well with us. Sorry again and thank you.
- 12990 Research Blvd