I usually go to the Austin Automotive on Parmer but moved recently and this one's closer to me. When my Subaru popped a few lights unexpectedly and began to feel strange I immediately called and asked if I could bring it in. The woman answering (and I suspect managing) the store was SO friendly and kind. She quickly pulled the codes while I waited and of course, they were transmission codes. Ugh. I agreed to leave my car for the day to do diagnostics and I was surprised when she offered to have someone drive me home, an extension I accepted. I had a safe drive home and when she called later, she let me know I had 2 celenoids to repair and gave an estimate. I approved the work and it was completed the next day and came in hundreds UNDER the estimate. The work also came with a 2 year warranty. I think what I learned today was that regardless of the location, Austin Automotive's level of professionalism is consistent and reliable. Here's hoping this Forester will be. ;)
Thank you for your review Jennifer. We are lucky to have great people at all of our locations.
- North Austin 12990 Research Blvd