I’ve been bringing my vehicles to the Austin Automotive Specialists for the past 5 years. Once at their Palmer location (North Austin) and now twice to their William Cannon location (South Austin). They do great work and are always helpful, but my last trip was a little disheartening. While I don’t think their behavior merits less than 4 stars, it was frustrating that they did not keep in better contact with me regarding the work status of my vehicle. I had to call several times to get updates when I was told they would call me. I know shops get busy but try to be more diligent about calling back when you make a promise.

I found Austin Automotive Specialists on Google and gave them a call after my car had been sitting for 6 months and my brakes were grinding. Andy was polite and helpful, recommending they take a look as it could be minor. He booked me in quickly and they took a look for free, letting me know it was just rust and cleaned it off for me. They also did a once over on the whole car at my request and explained each action they recommended and printed out a quote for me. I appreciated their straightforward and friendly approach, and plan to use them as my primary mechanic!

Have been to the location twice, and both times they have been completely transparent and honest about my vehicle. I highly recommend bring your vehicle here to be serviced. Customer service is fantastic, and they do quality repairs.

Honestly, all I can say is Honest Shop. Recently moved back to Austin. A few codes were keeping my vehicle from passing inspection. 2 other shops wanted to charge me to take apart fuel system to diagnose. Luckily I stopped at Austins Auto for a 3rd opinion. Eric(great guy) told me to replace cap before physically taking apart vehicle. I checked back in with them to check codes on 3 separate days. They showed the same positive attitude/treatment each visit. In the end they did not charge me a dime, and my car passed inspection today. Can't thank Eric and the rest of the team enough for the honest/ethical treatment. I now have a trustworthy shop in Austin. I even recommended them to my mother. Thanks guys, keep up the great/honest work. Other shops can take some pointers from you guys.

Super friendly staff with great pricing and service. As long as I live in Austin, this place has my business!

Skilled technicians, know what they're doing.

Great automotive shop. Quick & friendly & reasonably priced

Great costumer service! There was a little mishap, no biggie, but they are the kind of people who serve their costumer and not their pocket books. Trust is everything in this business, and they defiantly have my trust.

Great guys who seem to be very understanding and cool. Also on the ball with getting you in and out asap and keeping you up to date on the condition of your vehicle

The personal touches Austin Automotive managers and staff have towards taking care of is something you don't experience often. I have always left the shop feeling great and more secure in my vehicle. I have taken my car in twice now, once for a muffler replacement/transmission fluid flush (at the Avery Ranch location), and once for oil change at the 12990 Research location. Both managers were outstanding in making me aware of what was going on with my car. Highly recommend using these guys.