TL;DR Only because I can't give them six stars for their professionalism and customer service. Enthusiastically recommend. Short version: Professional advice and work, reasonable prices, lengendary customer service. Because of their knowledge and advice, I have saved over $5000 in expensive repairs. They will be my go-to repair shop until JT and Doug leave. Long version: 1st visit-- 2012 VW Sportwagen needs shocks and front brakes. Because Austin Automotive Specialists [AAS] had just opened in Leander, they were running a first time visitors special. After calling other shops and getting quotes, found that AAS prices were in line so the coupon was going to save me about $100. Cool. Scheduled the service, talked to JT who explained all the options and his recommendations and answered ALL of my questions. left the car with promise to get back tomorrow. Following day, I get "the phone call"-- you know the one where the shop has "found something else"--EXCEPT this wasn't like that. JT is calling to let me know that after looking at the strut mounts, there is no need to replace them, so he put them back in the box and LOWERED THE REPAIR PRICE ANOTHER $100. Now, we had already agreed on the price, AAS could easily have just put that money in their pocket, but their focus is on always doing right by the customer. [total savings so far by using AAS instead of another shop-- about $200] 2nd visit-- 2015 Honda Fit. Wife's car is making a rattling noise on start up. I've looked at everything I know to no effect, so I bring the car to AAS. Hour later, I hear from JT that the variable timing valve controller needs to be replaced. I ask if they can do the service and JT lets me know that there are specialty tools that his shop doesn't have so they can't do it. Then he says, "By the way, I think this might still be covered under your warranty. The car is 5 years old, but you only have 33,000 miles on it. I pulled the technical service bulletin [which JT printed for me] and the part should be part of the powertrain warranty which goes to 60,000 miles. I also looked up the vehicle in service date and if you will want to get the car to a dealership this week before the warranty expires" I look over the information, thank JT, then ask how much I owe for the diagnosis. "No charge". ( Most shops in the Austin area will charge you $80-100 just for looking at the car) Two days later, take the car to the dealership who first tries to charge me a $95 diagnosis fee. Nope, I have the diagnosis already in writing hand the service advisor the technical service bulletin to go with it. They agree to do the work with the diagnosis and will get back to me with an estimate [I had told them the car was under warranty on the phone] Dealership calls and says the cost will be $1,900+ dollars to which I remind them the car is covered under warranty. They try some BS to say the in service date was 7/17 so not covered but I SHOW them our delivery papers of 7/25 so yes it will be covered. [Remember, JT had looked this up for me so I ALREADY KNEW it was covered]. Car repaired next day, no charge. [total savings so far $2,100 +] 3rd visit-- Wagon has a check engine light. Googled the code and found it needs intake manifold replaced. Called JT, asked him to take a look. They use their knowledge to dig deeper into the code and come back with a laundry list of other things including a warranty covered software update which they printed up for me Since this is a more specialized repair for diesel engine, car has to go elsewhere. I had brought the car in hopping on a bad ankle, so JT offers to call VW specialist shops and deliver the car to them! Who does that? Take the car to the dealership and ALL the repairs on the car end up being covered because of that software update. Intake manifold, exhaust gas recirc, and diesel particulate filter would have cost $3,500 if not for the advice and service from JT. [Total savings $5,600+] They do great work and treat customers fairly. Why go anywhere else? Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 8/5/2019All I could say at first was WOW after reading your review Marc. Thank you so much!!! Reviews like this and customers like you are the reason I love coming to work each day. I am so happy to hear about all of the money you saved based on our research and TSB's we provided. I hope your ankle gets healed up real soon. Sincerely, J.T. Matteson Manager Read more