5

Morgan and his team did exactly what they said they would do and gave very honest and fast service. I went to 2 other shops, one of them another Austin's Automotive shop, and Morgan and his team were WAY more honest and efficient. I thought I had bad struts but they diagnosed things perfectly and replaced a broken motor mount and my car is running perfect! Thank you Morgan and Team!

Thanks for the review Jerry! Sorry for the miscommunication from our other location. Reality is if it's something simple we can pinpoint without a deep diagnostic check then any of our locations will do that for free, we do charge for the more in depth diagnostic as that takes a good deal of time. The first shop should have been more clear. Thanks again for the review!

- 12990 Research Blvd
5

Great service and honest opinions on what they can do versus not and recommend other shops. Appreciate the feedback.

Thanks Peter. We can fix almost anything, but when there's something that may need a very niche expert we will point you in the right direction. Our #1 concern is making sure your vehicle gets fixed right!

- 1915 So. Bell Blvd
5

I went to AAS because the battery went bad in my Daughter’s vehicle. I needed it replaced quickly because I needed to pick my kids up from school. AAS moved me to the front of the line to help me out. I was in and out under an hour. This was the first time I used them. Great customer service! I will be back.

Thanks Brett! We know how challenging schedules can be, even before something unexpected like this comes up. It's great to hear we could keep you somewhat on schedule! Thanks for sharing.

- 1915 So. Bell Blvd
5

Quick, easy and an appointment for the oil change. Great job!

Thanks Kay!

- 12990 Research Blvd
5

Able to get me an appt soon, able to leave my car for work, tech listened to me about issues, Recieved condition report same day and answered my questions when called, price was adjusted down some as found better pricing and I appreciate that a lot

That's what we like to call the expected customer service at our shop Laura! Thanks for the review!

- 303 RR 620 So.
5

've gone to them a long time Ryan and others were very friendly and made it very easy. It didn't take very long I definitely recommend them!! Thank you

Thanks for the review Pam!

- 1915 So. Bell Blvd
1

Go somewhere else, they did a service (which took 3 days oddly and I had to call and ask) and left a complete mess over the vehicle, but worst of all they damaged the car! They tried to not acknowledge any wrong doing by not notifying me and when confronted all they could say was accidents happen! So you accidentally left oil on steering wheel and body parts? Nobody there takes pride in their work, are there any decent shops left? Those scratches are deep and fresh and now on my own time I have to take more time away from work to get it repaired.

Hi Ethan. You are correct, your experience was not to the standard we hold ourselves and for that we apologize. As we stated to you, we are happy to, and should, cover the cost of the scratch repair. We take this feedback very seriously and would love the chance to make things right with you. Feedback like this isn't what we want to hear but also shines a light on ways we can continue to improve. We've been a part of the Austin community for a long time and have been able to do so by doing things the right way and going above and beyond for our customers. When we make an error like this, it doesn't sit well with us. Sorry again and thank you.

- 12990 Research Blvd
1

Go somewhere else, they did a service (which took 3 days oddly and I had to call and ask) and left a complete mess over the vehicle, but worst of all they damaged the car! They tried to not acknowledge any wrong doing by not notifying me and when confronted all they could say was accidents happen! So you accidentally left oil on steering wheel and body parts? Nobody there takes pride in their work, are there any decent shops left? Those scratches are deep and fresh and now on my own time I have to take more time away from work to get it repaired. UPDATE: So yes they did pay for the damage to the vehicle, and the owner responded to this quickly so that’s appreciated, can’t say the same for the store manager. He made everything sound like such a burden. The service I had done because it was recommended ($3k oil pump replace) did not fix the issue. Like I mentioned to the shop it could be the sensor or sending wire… I replaced myself and seems to be working well now with gauge reading properly. I wonder if it was even checked or voltage tested.

Hi Ethan. You are correct, your experience was not to the standard we hold ourselves and for that we apologize. As we stated to you, we are happy to, and should, cover the cost of the scratch repair. We take this feedback very seriously and would love the chance to make things right with you. Feedback like this isn't what we want to hear but also shines a light on ways we can continue to improve. We've been a part of the Austin community for a long time and have been able to do so by doing things the right way and going above and beyond for our customers. When we make an error like this, it doesn't sit well with us. Sorry again and thank you.

- 12990 Research Blvd
5

We love Austin's Automotive in Lakeway. They really stand by their work and Chris has saved me $$$ over another place was trying to charge me for something that didn't need to be done. I trust them completely.

Thank you Stacey! We appreciate the review.

- 303 RR 620 So.
5

Came in for inspection/emission testing. Super fast and very friendly staff.

Thanks Cori. We hope to see you for all your auto repair and maintenance needs!

- 1915 So. Bell Blvd
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Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.