Austin's Best Choice for Auto Repair

Thinking the first good experience with this location was a fluke, I returned for what I believed to be a problem that would require my brakes to be replaced. Will, the manager, took the car and within 30 minutes, told me he did not see anything wrong with the brakes and only recommended a tire balance. He could have easily made up a problem and in my ignorance, I would have conceded. I then asked about 100K maintenance. Will quickly pulled up the schedule and said other than an oil change, a transmission fluid change is the only major service required. Before I even had a chance to decide, he corrected himself and said that the fluid change was at 120K and was not needed today. Again, he could have said anything but chose to tell the truth. So, after a second interaction with Will and this location, I am sold on their honesty and fantastic customer service, both of which are incredibly rare in the auto service industry.

I got an estimate from another brake shop before coming to BSP. The other shop said I needed roughly $500 worth of work done and tried very hard to convince me how dangerous it was for me to driving on my brakes as worn as they were. I went to BSP for a second opinion. They have good reviews so I went there prepared to wait for several hours and spend somewhere in the vicinity of $500. Less than 45 minutes later they showed me there's nothing wrong with my brakes and sent me on my merry way. I went into the shop convinced that I needed new brakes, and said so at the counter. They had every opportunity to get hundreds of dollars out of me but they took the honest approach instead. I can't comment on the quality of their work but their customer service is top notch.

Just went for first time today (on a Saturday). Explained a ridiculous quote I got from Lamb's (The one up near 2222 and 620) and BSP got me in and taken care of for about $100 less than Lamb's (for the same project - replacing CV and axle on Murano). Am not going to Lamb's anymore, but would go to BSP again. Will is the manager I spoke with and he was courteous and clear without any B.S. He also took a coupon they had on website without any hassle or brow-beating whatsoever making it even better. Try them out - clean shop, honest work. I would go back. (BTW, they are full service, not just brakes and/or CV joints.)

Yesterday I was on my way to a friend's home. I was only 2 blocks from my house when I braked to slow down. My foot went all the way to the floor and was barely able to stop. I was very close to Brake Specialists Plus so I crawled to their shop. I have used their services before and was happy with their work. They checked out my car and discovered the calipers were leaking, and there was no brake fluid. The repairs were made and I left a very happy and now safe, customer.

The day after I received the title to my car and after years of monthly payments service engine lit up. The first time I remember this happening. I cursed Murphy's Law then made minimizations about the severity of the problem and finally decided to take my car in and confront the strain on my already limited budget. I'd been taking my car to Brake Specialists Plus for brake checks, minor repairs and oil changes for the last few years. They had always been up front about costs and reasonable in price for service. So I felt confident when I dropped off my car and hoped for a minor issue. After a conversation with the mechanic the customer service explained the issue and asked to conduct a test on the vehicle to locate the specific area of the problem. After they conducted the test, they realized that the culprit was a forgetful driver not fully tightening the gas cap. While I was embarrassed, I was also relieved it was nothing and...maybe I don't expect mechanics to overlook forgetfulness in lieu of getting compensation...but I expected to be charged for their work. But I wasn't. Kudos in my book! Extra kudos for not giving me grief about the gas cap!!! Next time I filled up I checked the gas cap...so yeah...there's even a warning about the engine light going off if not properly tightened. Who knew?

Mechanic Jason very helpful, very smart and competent. I was quite pleased with the fast service and courteous attention.

Aaron has always hooked me up. Every time he quotes me a price, I have shopped it to find out if it's legit. I really should stop doing that because I'm wasting my time. He's always has the lowest price and I can trust their work so much that my entire family uses Brake Specialists Plus.

Austin's Automotive in Hutto TX has been my go to auto service center for 11 yrs. Why?, because of Paul's management, customer care, and bottom-line give a shoot... His hand picked team of car folks and auto network believe as does Paul. I trust no other Car Guru more than Paul. If you want excellent automotive care, go visit Paul at Austin's Automotive in Hutto TX. You will not be disappointed !!!

Highly, Highly recommend. Exceptional service, fair prices and just good honest folks. I won't trust my cars to anyone else.