Went for an oil change, i saw the "classic" style look they have for the place and assumed good classic service. I have an older car that the oil filter has been moved to an easily accessible location but isn't the normal filter for stock. I went to tell the gentleman(a buff clean cut looking guy) that it wasn't the normal ones hat computers usually pick first(tho you can still pick it up at any autoparts store) and he just tells me they don't have it. How does he know they don't have it when he doesn't even know what filter I have? I ask him this because at this point he started to get short with me, like a waiter who is still being nice, but you can tell hates you. I even offered to go grab it for him or show it to him because it's literally in the top corner of the engine compartment, with about 4 inch's free space all around. He declines and just tells me if I want I can go buy the filter and oil and they can charge me labor. Isn't that the point of risking letting someone else do the job? So you aren't driving around all over the place? So needless to say I didn't decide to proceed further, God knows what they really would have done with my car. Maybe that guy was having a bad day, we all have them, but I am not going back to any of their stores.
Jonathan I am sorry for your bad experience and will look into it. Bad day or not our people should always be professional.
- 8405 Research Blvd.