5

I was driving down the road and my check engine light come on so I just pulled in. Mike and his crew checked it out, fixed it and charged me almost nothing! These guys were super nice and honest. I found a new shop for life. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 1/24/2017Thank you Drake! sorry it took so long to reply. Read more

2

I stopped by to get a state inspection for my trailer and was told it would be a 40 minute wait. After about 1.5 hours I asked the guy at the front desk how much longer it would be, to which he replied "Oh, we will do that right now." I'm not exactly sure how he managed to forget about a customer who was sitting literally right in front of his face, but he did and wasn't the least bit apologetic. The waiting area is nice and the mechanic who actually performed my inspection was professional, so I reluctantly give them two stars.

Michael I am sorry your inspection took so long. No excuse just an explanation. We get backed up the last week of the month and the first week of the month. To get in and out quickly its best to come mid month.

- 1607 W. Parmer Ln
1

I really wish I had taken the time to read some of the complaints about this business before I wasted my money. Anyone interested in becoming a customer of this shop should get a second opinion. Please, take my word for it. My first experience with Darin Hinkle at the Parmer location was not exactly perfect, but it was what people have to come to expect when dealing with automotive repairs. For my personal truck, I asked for an oil change and a rear brake job. My final bill was bout $60 more than what was quoted, but I didn't think it was worth my time to discuss the price discrepancy. The work was performed to my satisfaction and I had no major complaints. So when my girlfriend's Jeep needed a check engine light repaired, I told her to take it there to be checked out. I spent 12 years working for Ford. I was a successful Master Mechanic, but my desire for something more led me to start a new career in IT. I used to make a very decent living repairing vehicles, and check engine lights were one of my specialties. We first took the Jeep to the nearest AutoZone to get the code checked. After trying a new gas cap, the light immediately returned, so we took it to Austin Automotive Specialists for a proper diagnosis. My first career gave me a lot of insight as to what the problem could be and an idea of what the total cost should be. I informed my girlfriend to expect an estimate around $350-$400. Darin called her after a few hours and informed her the total cost would be $760.64.I told my girlfriend to decline the repairs. My previous experience in the field told me that something wasn't right. She asked Darin for a detailed explanation of the charges, but what he provided was a basic receipt that showed her payment of the diag fee only. I picked up the car and thought about the repairs. After some research online, I couldn't rationalize the high price quote. I decided to order the part I assumed was failing. I found it on Amazon and price checked against AutoZone. In less than 30 min, I had the new part installed and the vehicle was ready to be road tested. I spent $105.xx on the new part and 30 min in the driveway. The car is now repaired, passed the state inspection, and operating normally for the past 2 weeks. On August 20 I emailed Darin to request a detailed explanation of the charges and provide him with an opportunity to explain his exorbitant price estimate. He responded with a story about his dryer breaking and a generic explanation about how price mark ups are a part of running a business. Having a long history as a mechanic, I provided him with indisputable proof of accepted labor stats, door rates, and parts pricing. He has not responded, so I guess I was correct. Judging by his silence, it is my opinion that he is completely guilty of price gouging and incapable of defending his prices.

See MDH 3 review

- 1607 W. Parmer Ln
5

I can't say enough about these guys. We've been bringing our cars here for 7+ years and I wouldn't take them anywhere else, but today they really went above and beyond for us and I'm so grateful. One of our vehicles was ready for pickup after a 100k mile service and when we hopped in our other car to go get it, the battery was dead! I got a ride to go pick up our vehicle before they closed for the day and they said just to bring the other one in once AAA got it jumped. At 515 my husband left our house, called Clay on his way out to let him know he was on the way and they were waiting for him when he got there. The new battery was installed in minutes and he was on his way home before their 530 closing time! Amazing! I'm happy to have people I can trust helping take care of us and our vehicles!

5

I've been coming to this location for a few years now for oil changes, scheduled maintenance, check engine light, and other unexpected problems. Andy has been the manager for this location since I first visited this shop. He carefully listens to your auto issues and provides professional advice. I've always felt comfortable bringing my car here under his supervision. There was one time when there was a major mistake with my oil change (hey, mechanics are human too) but it was promptly resolved to my satisfaction without me having to push for it. Professional, knowledgeable, genuine, and great customer service.

4

Super friendly people and fast service. I came here to get my car inspected so it could become an official Texas vehicle...just happened to come in on the new manager's first day at this location. He was super-friendly and we chatted about different things to do in the area while they completed the inspection. And he let my dog hang out in the waiting room with us so that's a HUGE thumbs' up in my book! I do believe I'll return...

5

This place is great. I was recommend by discount tire because me alignment was out of wack. They were so friendly and nice the whole time. The service and customer servive was fantastic. My car is back on the road again thanks to this place. I would recommend them to anyone.

5

Love going to this repair shop! Everyone are true professionals and knowledgable of every car. For years I have had my family cars maintenance through them and they have always been honest, reasonable and good people. Keep up the great work, and I will continue to refer my family and friends to you for great car care. Thanks Darin and your staff! Annette Hill

4

Good service there fast only issue I had was had someone hit my car I asked if they could buff it out they just scuffed up the clear coating

Hello Andrew, we should not have offered to buff anything out. We are a repair facility not a paint and body shop. In our desire to help you we stepped out of our field of expertise. For that I am sorry.

- 103 Venture Blvd
5

Great place! Excellent customer service, quick and reliable! They tell it like it is and don't try to sell you on anything. Definitely recommend!