Can I give a negative stars rating? I feel like I should be able to give a negative stars or at least zero stars. My wife took her Yukon to get an oil change, inspection and tire rotation last week. Today we returned from lunch in her car and as I get out I notice one of the lug nuts was loose. I check and not just one, and not just on one wheel. A total of seven lug nuts on three wheels were never tightened down. now, I'd love to paraphrase Ron White and make a joke that maybe harrison bittner, the tech, was absent on lugnut day or maybe his supervisor joe velasquez was never properly trained on how to supervise a technician to make sure every vehicle that leaves the shop is ready to go on the road, but no. I simply assume they don't care, as is the case with most places these days. Certainly if they do care they are incompetent. I could over look it possibly if it were one lug or on one wheel, but this is simply lack of effort which could have cause serious damage, injury or loss of life. Now I don't know about y'all, but I take my family's lives as my responsibility and austin automotive specialists will NEVER see one of my vehicles again!
Hello Steve. We appreciate you taking the time to speak with us about this earlier today. Mistakes like this are taken very seriously by our team and we have taken the necessary steps to ensure something like this does not happen again. Thank you again and our apologies.
- 103 Venture Blvd