4

Been quite a few times and it’s been mainly great minus my last visit. Clean. Short to no wait to talk to anyone. They usually finished my vehicle ahead of times they predicted which is great. Quality is great. One time they didn’t charge me for an inspection. After they got it on a lift they noticed my Catalytic converter was stolen and didn’t feel it was appropriate to charge me for that diagnostic. They referred me to a cheap affordable catalytic converter shop. It is slightly more expensive than other shops in the area. There’s nothing in close proximity to the shop that you could waste time at so your options are waiting in a dull waiting room or getting an Uber. They do have decent sized water bottles though, but uncomfortable chairs. The last time the individual helping me was talking way too much. It resulted in me not understanding what he was trying to communicate. He had to do several quotes and as such got frustrated and in front of other customers got curt with me, talked over me, and presented an attitude while dramatically ripping up the next to last quote. Other than this time the individual had been great all the other times and was predominately the person I worked with every time.

Thanks for the review Leo. Sorry you felt that our advisor was getting frustrated or spoke to you in any way that wasn't to our standards. As you know from your previous visits, that was definitely not the intent. Our goal is to always make sure the customer understands the work recommended, or required, to get your vehicle to where you want it. In this case, the headlight restoration process and time it would take to make that happen given there was some confusion in what that entailed. If we over communicated, or you felt we were curt, we apologize.

- 118 Trademark
5

Excellent results, and fast service. Impressive!

Thanks for the great review, Roger!

- 12990 Research Blvd
4

Friendly staff. Very professional.

Thanks for the great review, Jim!

- 303 RR 620 So.
5

Brought my Civic in for an alignment after installing some new springs and the whole team here really impressed me. Melissa and the guy who worked on my car were both friendly and personable. Pricing is super good, too (alignment cost was lower than I’ve seen elsewhere). If I had to add one tiny piece of feedback, it would be to give customers a heads up on the test drive you do before doing it. Other than that, all good. I’ll be back!

Thanks for the feedback Eric. As part of our inspection we always want to test drive the vehicle to verify any concerns, but we understand your comment about making sure you are aware we are doing so. Apologies if that caused concern and the feedback from you is very helpful.

- 12990 Research Blvd
5

Awesome service

Thanks Lynn!

- 1607 W. Parmer Ln
5

Thanks for the review!

- 1607 W. Parmer Ln
5

Great service! Warranty work on AC and brakes. Got me in and out in 1 day for no cost. Will definitely go back for future work!

Thanks for the review Mike.

- 1607 W. Parmer Ln
5

I’ve shopped around and found Austin Automotive Specialist to be honest in their pricing and diagnostics. I trust Austin Automotive Specialists to take care of my automotive needs!

We are honored to have earned your trust Arleen!

- 12990 Research Blvd
5

These guys are the best. Friendly and fast service.

Thanks Michelle! We appreciate your business!

- 10181 E. Crystal Falls Parkway
1

They were going to check my spark plugs and they left the cover with fewer screws. I had a bolt removed from the timing chain cover just because I didn't want to change the spark plugs there.

Hi Alex. Thanks for the feedback. We have a few questions and want to make this right for you. Do you mind calling the shop when it's convenient and asking for Clay? The shop number is 512-250-8381.

- 1915 So. Bell Blvd