I am new to Austin and was looking for a repair shop to help me with replacing my drive belt. I called 1st time to hear their quotes, 2nd time to ask about their parts, and 3rd time to make an appointment. Each time I spoke to Melissa was rude and condescending. When I politely mentioned how she was talking to me, she got defensive and said that her reviews spoke for herself and that I can take my car somewhere else if I’d like. She incorrectly said that I called 4 times about a drive belt and that it is unnecessary. She said that next time I should preface that I’m “new to car things” so that they can “use kid gloves with me.” My car is older so I’ve had to do many, many repairs on it and no shop has ever had someone talk to me so rudely and demeaning. I tried to explain that I understand they may be busy but I didn’t really appreciate how she was talking to me. I had to end up hanging up the phone because I was not receiving decent customer service. Taking your car to a new car shop can be hard and you want to make an educated decision before you do that without being belittled or given attitude for asking questions and getting information.
Hi Jessica. Thank you for your feedback as we appreciate any insight into how we can make things better for our customers. We apologize for how you felt you were being treated, no matter how busy our shop is, that's not how we ever want a customer to feel nor was it our intent. If you are willing, we'd love the opportunity to prove that we can do better. Thank you.
- 12990 Research Blvd