They blatantly violate ADA law. I went in to get my wheels aligned. They refused service because my vehicle had adaptive equipment installed and said that they don't want the liability. Discrimination is discrimination, no matter the excuse. I went down the street to Firestone Auto Care, and they serviced the vehicle with no issues whatsoever. Austin Automotive Specialists had the necessary equipment to service my vehicle but chose not to because of what they said was risk of liability. My vehicle does not require any special equipment in order to have an alignment done. Which is why the very next shop I went had no problem working on my modified vehicle. Austin Automotive Specialists chose to turn me away for no reason other than being in a wheelchair. Furthermore, I left a review on their website and it never showed. My guess is they have control over which reviews are posted. So I wouldn't trust their reviews. And I know they did see it because shortly after my post they called me, not to make things better or apologize, but instead got on my case about leaving a negative review and kept saying I was lying.
I am sorry we were not able to help you with your modified vehicle. Glad you found someone who could hl[ you. ADA is for accessibility of a person not the equipment a company must have. We are in ADA compliance.
- 8405 Research Blvd.