I supplied my own specifications for an alignment on a car I intend to autocross. The service manager took my print out with the specs and hardly said a word about it. I would have like to hear something like no we can't do that or sure we can do that or let me see if we can do that. Something. Well, I take silence as acceptance, albeit rudish, and hand over the keys. I get my car back and assume they had done as I asked. Funny how the service manager got friendly when I'm leaving. I see that in cusotmer service reps I manage at work. Friendly on the phone, ask them something that might mean a little more work on their part and they get quiet or their tone changes abruptly, but when they get to get rid of you, they get all happy. I get it home and check the alignment sheet they provide (which is nice) and while some of the specs were as I requested, others were not. It would have been nice to have an explantion of why they could not be done or that they weren't done or anything aside from here's your keys and now that you and your special request are leaving, I will be nice. Update: JT contacted me, apologized for the lack of communication, and offered for me to come back in and make things right. He and his team were very communicative about the alignment process bringing me into the shop several times to show me how things were progressing and explaining what they were doing. I left with my expectations set and exceeded. I will go back for sure.
Thanks Mark for giving us the chance to make it right. We appreciate your business and hope you have fun racing your Miata! Sincerely, J.T. Matteson Manager
- 10181 E. Crystal Falls Parkway