Austin's Best Choice for Auto Repair

I have taken my car to Austin's automotive specialist a few times. First time was for an AC issue. Another shop said I needed a whole new system for $2500 (stay away from Christian Brothers). Automotive specialist fixed the froblem for around $350. I had them look at a 4wd issue. They told me everything looked fine. And it was. I see that they are an honest shop. I go back with an oil leak. They are unable to diagnose. So we do an oil pan gasket for $800. This doesn't fix my leak. I go back and have them change the rear main seal. They wanted to charge $140 for a part that I can get for $57. The exact same GM part they would have ordered. They were closer on price on all of the other parts. So I let them get the remaining parts. I drop my car off 7:30 am Monday before Thanksgiving. They don't start on my car till Tuesday afternoon. Putting me without a car till Friday evening. After I pay my bill I notice that one part has jumped up $40 compaired to the quote. Transmission fluid jumped $40. And there is an extra part for $20 that was not included on the quote. I was feeling after this many fumbles. They should give me a small break. I do feel bad for screaming at the front desk guys. And demanding $100 back. For that I apologize. I would not have been as mad if they would have told me Monday morning that they won't get to it that day. If they would have told me by supplying my own GM part they will void the warranty on the job. If they would have gone over the quote vs bill and explained why these things changed. After talking to the guy I no longer feel they were just sticking it to me over buying one of my own parts. Things happen after you start a job and mistakes happen. I feel there was failure from lack of communication. Even after all that. I still think they are honest and do good work. I would go back. But he told me not to. I still give 4 stars. They lose a star for lack of communication. Still probably one of the most honest shops in town. Wish I hadn't gotten myself banned hahaha.

They did exactly what I wanted done , replace disc pads, at a fair price!

Clay and the team are great at what they do. If you’re looking for a place that will take care of you the right way, this is it.

Brought my son’s VW GTI in for repair and was pleasantly surprised! His car needed a little TLC and that’s exactly what Austin’s Automotive provided. Great care, speedy service, and excellent customer service. Repairs were done while I waited and were explained thoroughly. A shuttle was also provided when I needed to step out and grab a bite to eat. I’m extremely impressed and will definitely be back.

Stopped in for an inspection and they were quick to get it in and out. We use these guys for oil changes also and ever time we go the settings on the dash get changed. If you need to change the screen have the common sense to put it back the way it was.