Austin's Best Choice for Auto Repair

Excellent service done in minimum wait time. Thanks.

Great service!

Never been to this location, but at usual, Austin Automotive is the best and only place I take my car.

After my tire burst on the highway, I needed help changing it. My car has custom rims, which means the lug nuts are also custom. A mechanic from another shop years ago forgot to return the lug nut key. However, my regular mechanics and other shops I’ve been to have never encountered a problem removing my tires. I arrived here for help to change the flat tire out. The man at the desk asked if I had the lug nut key for the rims, and I explained the above. He told me there was nothing he could do. I asked if he could at least see and try a few sockets, and he said no. Lol I just needed help. I was exhausted, and he didn’t even try. I would understand if he took a look and tried out a few sockets but no, he said I could take it to another shop 4 miles down the road. So, I’m currently sitting outside of this shop and waiting an hour and a half for a tow truck to go to another shop. What a waste. UPDATE: I had my car towed to another shop that actually came out to see my rims and turns out, a regular, millimeter socket works out just fine. The mechanic showed me and tested all lug nuts. How much time would I have saved if Austin’s Automotive Specialists just checked out the rims before saying they couldn’t help me? UPDATE2: I asked for the man to look AND try out a few sockets, not just look at them. He refused to even try. Of course I wasn’t going to wait days for my tire to be changed out on a holiday weekend.

Had a rattling noise from a loose heat shield that is fastened above the exhaust. I went to get it fixed but the receptionist wouldn't service the part without having me pay $70 for the inspection first which covers miscellaneous unrelated checks such as battery health, fluid levels etc. He went on to say that I can't know what's causing the rattle and that I need to get an inspection before he can quote what the fix I need will cost. Went to Firestone after that, I told the problem to the mechanic and got it fixed for $35 in less than 30 min.

They tried to charge my brother in law $2500 for a radiator replacement lol. Radiator is $277 from GM, & book time on labor is 3.8 hours. Talk about a scam.

Chris and his team at Lakeway have been fantastic helping with a couple of specialized issues with my car. Another garage gave up and said parts weren't available and I'd just have to accept it wouldn't pass the State inspection and have no legal car. Chris kept researching until he found a supplier, even though it took him quite considerable time and effort. They have been amazing at diagnosing oil leak issues and helping plan and implement solutions that work with our budget. Cars cost money and quality repairs are never cheap, but the customer service and dedication shown by this team led by Chris is outstanding. They have created a customer for life, no question.

My friend recommended me this store. And he was right. What I have seen and feel here was even more then I expected. Very friendly customer service. I met a nice guy Emery. Perfect customer care. I live a bit far, but I definitely think about to switch to this store, and return here for my future car maintenance services.