My daughter went in for oil change. The said a lot of things was wrong with car and wanted to take car of immediately for $800 . My daughter called me so I told her ill look at paper work when I get off. They refuse to give her keys saying it was dangerous to drive. .....She drove there so I didn't understand! They insisted on me leaving car there and towing car of their parking lot... They said they would take her home in their business vehicle. GREAT! 20 minutes later my text me and ask how was she getting home. They gave her the keys and she drove home! Car sounded worse then when she brought it there. Bad customer service. And I hope that they didn't do anything extra to the car for it to be worse! I will find out from my mechanic.
We are sorry you were unhappy with your visit. Your daughter brought her car in and it was obvious to us there was severe issues with her brakes. She approved for us to inspect and find out what was going on. We found she had not only gone metal to metal but the pad had ground down and fell out. The caliper piston was grinding down almost through the Brake rotor. The piston was on the verge of popping out of the caliper and losing all you brake fluid making the vehicle unable to brake. We did not say she could not take it. However with the condition the car was in it was Unsafe to say the least. So, we recommended she have it fixed or towed for her own safety. I would never let one of my children drive a car in that condition. Exposing them and others to possible injury or death.
- 1915 So. Bell Blvd