Scheduled an appointment for 8:00 a.m. on a Saturday morning, showed up a few minutes early and went inside. They were unfortunately extremely short staffed with only one mechanic working, one person inside answering the phones, and the store manager playing utility. They were up front about the fact that they were short staffed and after I explained my problem, the store manager, Andy, rolled up his sleeves, and went out to the shop and took a look at my car so I didn't have to drop it off and come back 6 hours later for a simple 15-minute diagnostic. He went above and beyond and was extremely personable and helpful and best of all, he was upfront and honest. I can tell you that I will definitely be taking my vehicle back here because of his candor and his willingness to help somebody out in a pinch despite being short staffed. I now understand why this repair shop has such a high rating while everybody else has far lower numbers. I WILL be back! And with a car with 90,000 Mi on it, you know that that's a guarantee! Thank you Andy and thank you Austin Automotive Specialists!
We will be here when you need us next Jon! Glad we could help you get in and out quickly even with our busy schedule. Thanks for the review!
- 10181 E. Crystal Falls Parkway