Austin's Best Choice for Auto Repair

Ryan is the best! Great service, squeezed me in to a busy day when I needed to get back on the road for a job.

I want to thank Paul for reaching out to me about my car and the problem I was having he explained that my car was still under warranty so he got me in asap and looked at my car and explained the things that needed to be done and why I was having the problem I was having I recommend them go on in and ask for Paul

So I brought my vehicle in for check engine. They called me back later to inform me they had checked and I was still under warranty so they recommended I take it to dealership where it would likely be fixed at no cost. Being honest when I likely wouldn't have known meant a lot to me, and I will definitely be bringing my other vehicle there for repairs for that reason alone.

These folks do a great job and don’t try to have you get service you don’t need.

Very professional, very down to earth service, the customer always came first.

They were awesome, as we were a walk in first thing in the day. They were very clear that they didn’t know if they could get it in that day, and yet the vehicle was ready bu 3:30 that day! Very professional and knowledgeable, and stated what needed to be done clearly. 10/10 would recommend.

I took my truck to Austin Automotive because the AC was blowing cool in the passenger vents and warm in the driver’s side vents. About mid day, I received an estimate for $850 to replace a blend door actuator. The price included $128 for the diagnosis, $288 for parts, $200 labor, $160 to evacuate and recharge the air, and some other fees. I call the company to inquire about the outrageous price for the part and asked where they were getting it from. They told me NAPA. I called NAPA and they quoted me $180. I call Austin Automotive and the manager told me there was nothing he could do about the outrageous prices because he was not the owner. I thanked the manager and told him I would pay the diagnostic fee and pick up my truck. I picked up the truck, paid the $128, and the manager told me they put some Freon in the truck to diagnose the problem and there was no extra charge. I drove the truck home and the AC works perfectly. I am not sure if I should be mad because it is fixed. I am disappointed about the parts mark up and question if the repairs were even necessary.