Austin's Best Choice for Auto Repair

My daughter went in for oil change. The said a lot of things was wrong with car and wanted to take car of immediately for $800 . My daughter called me so I told her ill look at paper work when I get off. They refuse to give her keys saying it was dangerous to drive. .....She drove there so I didn't understand! They insisted on me leaving car there and towing car of their parking lot... They said they would take her home in their business vehicle. GREAT! 20 minutes later my text me and ask how was she getting home. They gave her the keys and she drove home! Car sounded worse then when she brought it there. Bad customer service. And I hope that they didn't do anything extra to the car for it to be worse! I will find out from my mechanic.

I asked if they were in the AAA repair network and they lied to me. Just confirmed with my AAA adjuster that they are not in the network. Straight up lied to my face to get the business and did a poor job on the repair that I had to sent to a REAL AAA approved repair shop.

The customer service was good, everyone was friendly. The only bad note was when I picked up my vehicle I saw that the engine was left on and was concerned about my battery.

They did a great job!!! It was done professionally, quickly, reasonably priced and on time while I waited!

Overall I was satisfied with the work I guess. There was a couple things they could have done better. I took my car in at 7:45 am and was told it would only take 30-45 minutes to diagnose and then another hour and a half to complete the repair but i came back at 330pm and it still was not complete. Which was fine... things happen. I would however rather they just called me to tell me what was going on and things were delayed. Secondly, when I came back today to pick up my car I was told yesterday a coupon would be applied and it wasn't. I was disappointed with that too.