I had an 11am appointment & was told it would be a 45min turnaround. I arrived 15min early. I sat for an over an hour before my truck was even on the rack. The manger I heard cussing at the young tech for wasting over an hour on the previous vehicle. He went out again and cussed at him more while a different tech worked on my truck. It was well past 130 when my truck was done. The job was done correctly but it was no where near what I was told over the phone. And there’s no need or reason to foul mouth an employee more than once. Very unprofessional job as a manager.
Joaquin, I take reviews very serious and have looked into this and have even spoke to the employees involved. According to the tech's the Manager did raise his voice at them because they failed to get to your vehicle in a reasonable time. They asserted to me that no profanity was involved only a raised voice in frustration of your vehicle not being completed in the appropriate time frame. I apologize for your exposure to this interaction.
- 10181 E. Crystal Falls Parkway