Austin Automotive Specialists are hands down, my go-to automotive car servicing station. They are always super friendly, do a great job of explaining the whole process, and provide quality service. Clay is so knowledgeable and always makes sure I leave feeling confident and informed about what’s going on with my car! I recently had issues with my Toyota making a grinding sound. Took it to the dealership and they stated that the wrong brake pads were put on my car and causing it to grind or rub. They wanted to charge me over $600 for new brake pads. We returned to Austin Automotive Specialists as they were the ones who originally changed them. Clay went out of his way to order and install the brake pads the dealership claimed were the cause of my issue. Clay showed us that the brake pads they originally installed were really not that different and was not the reason for the grinding. But, that a indention in rotor was actually the cause. He did all of this to ensure that our car was leaving his shop in the best condition. Let's say that Clay solved my problem in one visit and the dealership 3 with no resolution. We will continue to bring our cars here for maintenance. They are the best.
Thank you Chad. Now you know Dealerships are not always upfront with their customers. The reason they say the pads were the wrong ones, is that they were not purchased from Toyota. The truth be known Toyota does not make brake pads they outsource them like most car manufacturers. FYI, the brake shoes on a Chevrolet truck for years were the same brake shoes on a Dodge truck Both used the Kelsey Hayes brake system.
- 1915 So. Bell Blvd