1

I brought my car in because the oil warning light was on and I suspected there might be a leak. After paying for the diagnosis, they advised replacing the oil pan, which cost around $800, along with an oil change. However, a few weeks later, the warning light came back on. It seems the diagnosis was not thorough, as my issue remains unresolved. The only noticeable change is the reduction in my bank account balance, and unfortunately, not for the better.

1

I would not recommend this place to anyone. Their negligence cause serious car problems and bodily injuries that they are not willing to be held accountable for either.

5

These guys don’t feel like they’re trying to scam you like some mechanics. It feels like they genuinely want to find the problem to help you out

Absolutely Simon! We wouldn't have lasted for over 40 years by cutting corners or being anything but transparent and upfront with our customers. We appreciate your business!

- 1417 W. William Cannon Dr
4

Great service, fair pricing from my experience

Thanks for the review Joseph. Anything we could have done better to earn 5 stars? If so, please don't hesitate to reach out and let us know. We are always looking for ways to get better.

- 8405 Research Blvd.
5

Good work. Quick in and out. I'll keep coming back.

And we will be here when you need us Vaughn! Thanks for the review.

- 118 Trademark
5

Very fast and efficient service.

Thanks for the review Prashansa.

- 1915 So. Bell Blvd
4

This is a revised review because I gave a bad rating the first time around due to a misunderstanding. I circled back with AAS after being disappointed about an initial AC repair. In my original review I cited that after having A/C topped off and initially being told it had no leaks, the AC went out a couple of weeks later. There ended up being a leak in the line that needed to be repaired. On my 2nd visit, they replaced the leaky line and were nice enough to not charge for the coolant refill. At the end of the day, it was only a minor inconvenience to have to take to the shop a 2nd time and didn't cost me anymore than if I had had the leak fixed the first time. . The service is very fast and the communication was good. I would recommend AAS to others in the future.

Thanks for sharing this as we welcome feedback from customers, both good and when there are opportunities for us to be better. We understand your frustration and apologize for any confusion there might have been…or poor communication on our part. Our practice is to only perform work that the customer has approved prior. If your AC is still not working, we do have a 3 year/36k mile warranty on our service so you can bring it back and we can take another look. Please call the shop at 512.986.7064 and we will get you taken care of. Again, sorry for the issue and we will do whatever it takes to make things right. Thank you.

- 10181 E. Crystal Falls Parkway
5

No bs and super friendly, take your car here if you can, you will be happy you did. I’ve got a lot of experience with bad mechanic shops, this is good one:)

Thanks Lukas! We appreciate the trust.

- 12990 Research Blvd
3

Nice staff members Ryan & Eric. Gave a tail light bulb on my return visit for my initial visit issue. I’ve NOT been back on the highway to determine the results of my tire/wheels issue. Update to follow

Glad we could help you out Cathy. Assuming all went well and the issue is fixed? Please let us know if there's anything we can do to help. Thanks

- 1915 So. Bell Blvd
5

Nice little gem of an auto shop. I only went for an inspection but the guy at the front was super! Very organized, kind, straight shooter and helpful to all the customers that came in. I was in & out in no time. I was also very impressed with how clean and tidy everything was. I'll be coming back.

Thanks for the review Shanell! We look forward to seeing you in our shop when you need any other maintenance or repairs. Thanks again!

- 118 Trademark
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Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.