Russell and his team are always friendly and helpful. The staff is knowledgeable about the vehicles they work on and you can easily tell that they take pride in not only the quality of work, it also the customer satisfaction.

They are honest and talented. They have handled complex issues and simple maintenance with the same excellence. Chris the manager is the reason this place is fantastic.

The customer service was really good and they made sure to update me as the time went on

I went in with an AC “leak” and they found my compressor was bad. Great service, professional, honest, kept me informed of what was going on and what the problem was. Can’t thank them enough and will be using them again.

Complete brake job performed at a reasonable price and job was performed in a very timely manner. Their customer service was excellent

Great customer and automotive service. They got me in right away, identified and fixed the issue, returned my car same day! Didn’t try to sell services I didn’t need. Great shop, will use them again.

All good, except a 10.00 part and 120.00 in labor.

Always so pleased with Austin Auto's professionalism and timely repairs!! If I didn't like the overall experience, I'd go elsewhere!! Paul, Joe, and Dominique are always there for my automotive needs!! Great group of people!!

Was really hoping this was going to be a good place to take my vehicle but I couldn't be more wrong. Took my vehicle in to have a diagnostic check on my AC. They tried to run the diagnostic but due to a ground cable issue they couldn't run the diagnostic. I completely understood and everything Russell said made sense. The problem I had was when you give me a $1200 ➕️ estimate over the phone on changing a ground cable that only cost $175 dollars at the dealer and it only took me a hour and a half to do the work myself. You said that the cable was really difficult to get to but I didn't have an issue. Also your tech forgot to put the screws back into my air box. When I told you of course you say that he put the car completely back together. I know this car inside and out and I never just let anyone work on it. People work hard for their money and they really put a lot of trust in places like this. Vehicles are like another language to most people and they have no clue on what you are talking about but they just want or need it fixed. Please be mindful and have a heart before trying to overcharge people for repairs. Responding to the owners response. It's funny you say that because I asked for the printed estimate and all you guys could give me was a receipt for the diagnostic that I paid for with a writeup with the issue that I had explained to him. Everything else just says declined. And just an FYI, the battery was brand new and it didn't need any servicing. Also the ground cable is just one piece so I didn't understand why you have it listed as 4 pieces. Anyway I took my vehicle to a competitor to fix all my other issues that I was having at a very fair price.