We got the master cylinder and brake work done on the truck. Didn’t drive it more than 7 miles away from the shop and noticed lo and behold the brakes still messing up. Conveniently something in the brakes is suddenly not functioning after being test driven. $1300 additional to the $450 in brake work spent. We were also talked to like we had something wrong with our heads and southern hospitality or even being a decent human being doesn’t exist at this shop when they address a concern of their customer. Mike would be the one that should NOT be a manager. Rude and unprofessional. Please stay away from this shop.
Mr. Butter, You bought a truck knowing it had brake issues. You brought it to us saying it needed a Master Cylinder. You stated it it was recently replaced but now failed again. We confirmed your confirmed the Master Cylinder had failed and replaced it with your authorization. Now it appears you bought a truck with more brake issues than you thought. We are not a fault in any way. Based on the additional issues popping up we now suspect the trucks hydraulic system had been contaminated in the past. The entire hydraulic system may need replacement. I can understand your frustration with finding out your purchase has more issues than you thought. However Mike pointing out the issues and the facts that you did not want to hear does not make him rude, unprofessional or demeaning in any way.
- 1800 S I-35 Frontage Road