I bought my own brakes and rotors and asked to have them installed. The gentleman at the front was polite and even showed me my brakes to help educate me. However, the mechanic test drove my vehicle and when he came back he said everything was okay. Then he left again for another test drive and came back. I thought it was odd to test the vehicle twice (apparently he knew the job wasn’t complete). As he was parking my vehicle I noticed a scraping sound coming from the front. I asked the gentleman at the counter and he had no clue. However the mechanic gave me a thumbs up meaning the car was ready to go. Over $300 later on just installation, I drove my car. Not even two full minutes upon leaving the driveway I heard the scraping again. It got louder and louder, I called the place back and he told me to bring it back. The mechanic drove the vehicle twice and I am very certain he heard the problem. However didn’t want to take the time to correct his $337 installation job, instead he sent me on my way knowing it wasn’t completed correctly. To this day, my brakes are still scraping very loudly and I am not going back. I do not trust the mechanic to further touch the vehicle. Poor brake and rotor change out was definitely not worth $337.
I am sorry Katie. If you hear it, then there is a problem. I will make the Manager look into this personally.
- 8405 Research Blvd.