1

Horrible customer service, didn't do the job right the first time so on return they proceeded to deny their mistake, they lack the ability to properly balance and align your tires

Andrew, we are sorry we were not able to resolve you issue to your satisfaction. Bring it to any of our locations and we will be re-balance and align your vehicle, even if you have a new vehicle and or new tires. we would love to have you back as a customer. Just contact us at [email protected].

- 303 RR 620 So.
5

I had a great experience here, after being told I need at least 800 a in repairs from another shop nearby I took it to them for a second opinion. I'm glad I did turns out it was an easier fix than I had been previously lead to believe. they had me in and out in just over an hour and for almost half the price. I will be telling everyone I know!! Thanks again. Comment from Davis T. of Austin's Automotive Specialistss Business Manager 9/4/2014Thanks so much for the recommendation, Jen. We're so happy you were able to save money with Brake Specialists! We look forward to working with you again. Read more

4

I went in for an oil change and to fix the alignment of my Elantra. The total waiting time was about an hour. The service was friendly and efficient in my opinion. They took $10 off my fully synthetic oil change when I brought in their online coupon so I think $50 for an oil change is a very competitive price. The alignment was $80 so also a fair price. No hidden fees or trying to oversell me things I didn't need. I like that they print the type of oil used on the sticker for those of us that forget those kinds of things! The only thing that bugged me was that they were doing some pretty loud interior construction doing business hours, not the biggest deal though. Waiting room has free wi-fi that was pretty speedy! Will be coming back when I need my next oil change! Comment from Davis T. of Austin's Automotive Specialistss Business Manager 9/2/2014Hey Kirsty, thanks for taking the time to write us a review! Sorry to hear about the loud construction. Brake Specialists is in the process of giving some of our stores a face lift, so that disruption will only be temporary. We look forward to working with you again! Read more

1

It takes at least three visits to fix something. They are rude and demeaning. Charge an outrageous diagnostic fee for checking an engine light. And label it as a "diagnostic", but they only diagnose what the engine light is saying...I will never go back, even though I have been a loyal customer for over 14 years. Something has seriously changed for the worse.

Sorry you were unhappy with your visit. If someone was rude or demeaning I wish you would let me know who it was so I could resolve the issue. I hate to lose a good customer and I depend on good customers to let me know if I have a problem in one of my shops.

- 8405 Research Blvd.
5

Brake Specialist just reconfirmed their 5 stars. I had taken my car in for new brakes and shortly after my steering wheel started to shake. I thought the tires might have been placed on wrong or something so I brought it back in. My manual transmission was also sticking so I asked if they could check that out too. In under an hour my car was returned to me with a recommendation of where to go to get my transmission checked and told that the shaking was due to bad tires and was given a recommendation of where to get those. Total price: $0. In theory I guess they aren't TOTAL car care since they can't do everything in house but what they can't do they give great recommendations for. These guys really look out for you and your car. I have been taking my geriatric car here since I have moved to Austin. Granted, I don't know much about cars but I have never felt like they were trying to pull one over on me. They are straight up about if I REALLY need it, if it is recommended, or if it is something to consider in the future. The waiting room is clean and comfy with free Wi-fi so waiting around isn't too bad. Read more

5

Mike Riley at the research location near Fairfield dr. took fantastic care of my car. Taking care of my brakes and a few other things that needed to be done.

5

Good folks here. Adam and Dave have always been honest with me. I have taken three cars here over the years and they have always been awesome. Last time I was told I needed new brakes by Lambs and these guys said I had halfway left on them, free of charge. This is a good place to go around the Lakeway area.

Thank you Simon. We will do our best keep earning the 5 stars you gave us. If a car needs service it needs service and if not, then not. We will never sell a customer something they don't need.

- 303 RR 620 So.
5

Took my car over to Brake Specialist in Buda today and without an appointment they had car out in no time. Tom and the guys did a really great job and the repairs were affordable. Will be taking my car to them in the future.

Thank you Allen. We are here to serve you, on your time, not ours. Glad we meet your needs and expectations.

- 118 Trademark
5

I've taken both of my cars to this location. They are friendly, professional, and will shoot you straight on what's going on with your ride! I fully trust and recommend these folks to anybody looking for reliability and overall excellent customer service!

thanks for the 5 Mark!

- 1915 So. Bell Blvd
5

I was pleasantly surprised. Excellent customer service, very quick service, and professional atmosphere. Five stars.

Thank you Tarek.

- 1915 So. Bell Blvd
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.