1

I had a very disappointing experience with Austin Automotive Specialists. I took my car in for a clicking noise in the engine, and they claimed the problem was related to the AC system, with the only way to fix it being a full replacement. I paid for the service, but my AC, which worked perfectly before, stopped functioning properly afterward. I returned to the shop 3 times after the initial service to get it fixed, and each time they have failed to resolve the issue they caused. Now I'm left without AC in 100+ degree weather. I’ve lost trust in their ability to provide competent service and won't be returning. Despite the frustration, I will say Blake and Anthony were kind and helpful throughout the process, but ultimately I just wanted my car fixed.

Hi Isabella. We are extremely sorry and apologize for this issue. This repair is by no means the standard we set or expect from our team. You have every right to have lost trust and we will do whatever it takes to earn that back from you. We have made changes internally to ensure this doesn't happen again and would be extremely grateful if you allowed us the opportunity to prove it. Again, we are deeply sorry for the warranted frustration.

- 1607 W. Parmer Ln
5

Thanks Robert!

- 118 Trademark
5

Great service in a friendly evironment

Thanks for the review Gene!

- 12990 Research Blvd
5

Great service people that work there are very professional

Thank you Jaime!

- 1607 W. Parmer Ln
5

Thanks Jerry!

- 1800 S I-35 Frontage Road
5

Clay and Team are my go to for all things Automotive. Upfront, Transparent and Experts at what they do. I will be a customer here.

We love hearing that, Jay. "My go to for all things Automotive". Thanks for the review!

- 1915 So. Bell Blvd
5

They were fast to find the problem and fixed it and the prices were good.

Thanks for the review Ladadria!

- 103 Venture Blvd
5

I had an obnoxious noise on the front right side of my car and I was nowhere close to home. These gentlemen took a look, figured out the issue which thankfully ended up being minor, and didn't even charge me for it! I insisted on tipping my mechanic but it was nowhere near what I'm sure they could've charged.. thanks yall, you have no idea how much it was appreciated!

Most important thing is you were back on the road quickly and safely Crystal. Glad we could help you out. We have locations throughout Austin so check out any of our other locations closer to you for the same great service! Thanks for the review.

- 103 Venture Blvd
4

My old car has required a lot of repairs lately and I appreciate that Austin Automotive does their best to diagnose the problem and perform repairs quickly. I would recommend them without hesitation. My one quip is that other mechanics credit the time/cost of investigation/diagnosis when you complete the repair with them. They did not. A small thing when I’ve stopped by on many occasions for advice and the team has been super helpful in keeping me on the road and planning for maintenance, but worth noting if you’re looking for a mechanic.

Hi Nina. We appreciate the feedback. We strive to be as reasonable and fair with our pricing as possible given the level of service and will always try our best to help our customers find the solution that fits their needs and budget. Some diagnostics are very involved and complex, taking up a good amount of time to make sure we have found the true root of the issue. In those cases, we do need to charge for the diagnostic time. Thank you for the review and for trusting us with your vehicle.

- 1915 So. Bell Blvd
4

Thanks for the review Rene. Was there anything we could have done better to make your experience at our shop 5-star worthy?

- 1417 W. William Cannon Dr
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.